Cinnamon Twiss

• Provided personalized consultations to assess client needs and recommend suitable beauty treatments.
• Executed a variety of hair services, including cutting, coloring, and styling for diverse clientele.
• Maintained cleanliness and organization of workstations to comply with health and safety regulations.
• Utilized advanced techniques in skincare treatments such as facials, microdermabrasion, and chemical peels.
• Established strong client relationships through exceptional service and follow-up communication post-treatment.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

• Assisted in training new staff on salon protocols, customer service standards, and product knowledge.
• Implemented inventory management practices to ensure availability of essential products and tools.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
• Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
• Educated clients on proper hair care techniques to promote healthier hair between appointments.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Answered phone calls and emails to schedule client appointments.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Answered phone calls

Billed insurance

Processed and filled prescriptions

Managed inventory

Customer service

Checked out customers