Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cinthia Elias

Perris,CA

Summary

Accurate Order Processing Specialist skilled in ensuring accurate order processing and data entry. Eager to apply 13 years of customer service prowess and strong background in data management to add value to order entry team. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Reliable operations clerk skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

21
21
years of professional experience

Work History

Senior Order Entry Clerk

Cambro Manuf Co.
Huntington Beach, CA
08.2009 - Current
  • Verified accuracy of information and executed clarification of orders.
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Provided order tracking information and resolved issues when needed.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Answered customer account inquiries and provided resolution.
  • Processed and documented transactions in company database.
  • Informed customers of shipping dates and tracking and order information.
  • Recommended products and services to suit customer needs.
  • Reviewed and updated account information in company computer system.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Revised standard operating procedures to reflect current practices.
  • Input new data to test customer and account system changes and upgrades.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Proofread and edited documents to correct errors.
  • Supported data entry across departments as requested, switching promptly to new projects.

Freight Forwarder

Freightco Logistics
Carson, CA
01.2005 - 10.2009
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
  • Tracked and traced air shipments in order to maintain current status information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

SCIES
Lancaster, CA
08.2004

Some College (No Degree) -

Golden West College
Huntington Beach, CA

Skills

  • Order Processing
  • Customer Service
  • Data Entry
  • Verbal and Written Communication
  • MS Office
  • Problem-Solving
  • Documentation and Reporting
  • Order Verification
  • Information Confidentiality
  • Work Prioritization
  • Attention to Detail
  • Database Updates
  • Account Inquiries
  • Accurate Data Processing
  • Relationship Building
  • Dependable and Responsible
  • Phone and Email Etiquette
  • Order Fulfillment
  • Mathematics and Calculations
  • Releasing Orders
  • Verifying Shipments

Languages

Spanish
Native/ Bilingual

Timeline

Senior Order Entry Clerk

Cambro Manuf Co.
08.2009 - Current

Freight Forwarder

Freightco Logistics
01.2005 - 10.2009

High School Diploma -

SCIES

Some College (No Degree) -

Golden West College
Cinthia Elias