McKayla Gardoni
Ontario,CA
Summary
Operations Manager with extensive experience at Lululemon, specializing in strategic planning and team development. Demonstrated expertise in project management and conflict resolution. Committed to enhancing operational efficiency through targeted training and performance metrics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Lululemon
Ontario
05.2024 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Monitored and improved efficiency of processes and team performance.
- Coordinated with other departments including sales, marketing, finance, human resources. To ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Operations Supervisor
Lululemon
Sumner, WA
10.2023 - 05.2024
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Reduced process lags and trained team members on best practices and protocols.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Oversaw implementation of procedures, goals and objectives within operations.
Warehouse Team Lead
Lululemon Athletica
Sumner, WA
10.2021 - 09.2023
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
Production Administrator
Lululemon
Sumner, WA
07.2019 - 09.2021
- Optimized processes to increase productivity and efficiency.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish goals.
Account Supervisor
Puget Sound Collections
Tacoma, WA
07.2017 - 07.2019
- Generated project update reports and drafted professional correspondence for business purposes.
- Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
- Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up-to-date status.
- Conferred with labor relations managers to develop internal communications to inform employees of company activities.
Education
Associate of Arts -
Pierce College
Puyallup, WABachelor of Arts - Psychology
Arizona State University
Tempe, AZSkills
- Issue and conflict resolution
- Coordination
- Planning
- Training & Development
- Training methods
- Project Management
- Business Administration
- Team development strategies
Certification
- Adult and Pediatric First Aid/CPR/AED - Red Cross
- Fundamentals of Digital Marketing Certification - Google
- Implementation of change and agility certification - Berkley
Timeline
Operations Manager
Lululemon
05.2024 - Current
Operations Supervisor
Lululemon
10.2023 - 05.2024
Warehouse Team Lead
Lululemon Athletica
10.2021 - 09.2023
Production Administrator
Lululemon
07.2019 - 09.2021
Account Supervisor
Puget Sound Collections
07.2017 - 07.2019
Associate of Arts -
Pierce College
Bachelor of Arts - Psychology
Arizona State University