Cinthia Montes
Auto Finance Center
Houston,TX
10
years of professional experience
Dedicated professional with extensive experience in customer service and administrative support. Known for strong multitasking abilities and effective communication, contributing to improved customer relations and operational efficiency within the team.
Work History
Auto Service Manager
1 Year 10 Months- Managed customer inquiries, providing timely resolutions and enhancing client satisfaction.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Recorded all invoices in the systems and ensure all vendors where getting paid in a timely matter.
Administrative Assistant
3 Months- Managed scheduling and coordination of meetings for executive team, ensuring efficient use of time.
- Processed incoming communications, prioritizing urgent requests to support workflow continuity.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
Commission Specialist
8 Years- Managed monthly close process for commissions accounting, ensuring timely payouts and accurate financial records.
- Oversaw month-end closing procedures related to commissions, ensuring accuracy in financial reporting processes.
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among sales staff.
- Developed strong relationships with sales team members, providing timely and accurate commission updates and addressing any discrepancies promptly.
- Inputting commissions statements to payout in a timely matter.
- Open mail and log all checks in the system before handing off to Finance Department.
- Generate weekly, monthly, yearly reports via Excel.
Education
High School Diploma
Skills
Positive attitude
Multitasking and organization
Problem-solving
Customer service
Reliable and responsible
Goal oriented
Time management
Timeline
Auto Service Manager
Auto Finance Center
11.2023 - 09.2025Read More
Administrative Assistant
Spartan Energy
06.2023 - 09.2023Read More
Commission Specialist
NEXT FINANCIAL
06.2015 - 06.2023Read More
Northbrook High School
High School Diploma
Read More