Yvonne Ashley
Columbia,SC
Summary
Dedicated professional with a strong background in automotive service management. Recognized for effective communication and conflict resolution, driving team productivity and customer satisfaction through strategic training and service excellence.
Overview
3
3
years of professional experience
Work History
Auto Service Manager
Walmart
Columbia, SC
02.2026 - Current
- Managed daily operations to ensure optimal service delivery and team efficiency.
- Supervised team members, fostering collaboration to achieve service goals.
- Trained new associates on customer service standards and operational procedures.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Implemented store policies, enhancing customer engagement and satisfaction.
- Coordinated inventory management to effectively maintain stock levels.
- Monitored sales floor activities to support a positive shopping environment.
- Maintained accurate service request records, tracking resolution times and costs.
Automotive Service Writer
Walmart
Columbia, SC
11.2024 - 02.2026
- Assisted customers with automotive service inquiries, providing tailored recommendations to address specific needs.
- Processed service orders while maintaining accurate customer records.
- Coordinated technician schedules, optimizing workflow and reducing wait times for customers.
- Communicated service updates and estimated completion times to customers.
- Reviewed vehicle service history to recommend necessary maintenance.
- Ensured compliance with safety and quality standards in all service operations.
- Resolved customer complaints promptly and professionally, ensuring high levels of satisfaction and repeat business.
- Documented service details within client profiles and updated repair statuses.
Stocker
Walmart
Columbia, SC
12.2023 - 11.2024
- Stocked shelves with products to ensure availability for customers.
- Organized merchandise displays to improve store presentation and customer accessibility.
- Assisted customers by answering questions about product location, price, and availability, enhancing overall service quality.
- Collaborated with team members to ensure clean, orderly aisles, supporting a positive shopping experience.
- Utilized barcode scanners for accurate product tracking and inventory updates.
- Participated in training sessions to improve stocking techniques and efficiency.
- Followed safety protocols while handling heavy items and equipment.
- Removed outdated products from shelves according to company policy.
Education
Certificate - HACC Nurse Aide
Tech Centro
Lancaster, PA02-2016
High School Diploma -
Bronx Regional High School
Yorktown Heights, NY06-2006
Skills
- Inventory management
- Customer service
- Service coordination
- Sales support
- Team management
- Employee training
- Documentation and reporting
- Problem solving
- Effective communication
- Conflict resolution
- Customer relationship management
Timeline
Auto Service Manager
Walmart
02.2026 - Current
Automotive Service Writer
Walmart
11.2024 - 02.2026
Stocker
Walmart
12.2023 - 11.2024
Certificate - HACC Nurse Aide
Tech Centro
High School Diploma -
Bronx Regional High School