Cinthia Morton
San Diego,CA
Summary
An energetic and customer-oriented Navy Veteran seeking to advance in my career and continue to utilize my strong customer service, communication, and administrative experience. Over 10 years as a highly skilled and organized professional in the areas of customer service, customer resolution, and managing others. Enthusiastic and goal oriented; known for attention to detail, reliability, and the ability to learn quickly. Exceptional experience; functioning well both in a team environment or individually.
Overview
12
12
years of professional experience
Work History
Business Development Coordinator at Mercedes-Benz
Penske Automotive Group
San Diego, CA
04.2022 - 08.2024
- Consistently demonstrated an aptitude to learn and eagerness to help; ensured that every customer experiences the dealership’s best or nothing policy, and earnestly worked to surmount challenges.
- Acts as main point of contact in matters relating to client concerns and needs, and follows up with Service Advisors to create courses of action to elevate customer experience.
- Maintains customer databases, ensuring prospective clients are accurately entered and follow ups are met.
- Conducts follow-up phone calls, texts, and emails to guests to assist service team with meeting deadlines and exceeding customer satisfaction goals.
- Stays current on company products and services to provide top-notch expertise to inquiring and current guests.
Barista
STARBUCKS COFFEE COMPANY
San Diego, CA
01.2022 - 03.2023
- Greeted guests; provided superior customer experience and support to enhance company reputation.
- Enthusiastically engaged customers during busy periods to keep mood light and fun; maintained calm demeanor during high-volume periods and special events.
- Memorized with acute attention to detail when discussing and creating official and off-menu coffee and tea preparations.
- Also, worked as a Barista in Morgan Hill, CA during 2017.
Digital Personal Shopper
Walmart
Poway, CA
02.2021 - 09.2021
- Satisfied customers with quick, accurate service under tight deadlines by choosing top-quality items to fulfill over 100+ daily customer orders.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.
General Manager /Weekend General Manager
Fitness International LLC
Various Cities, USA
04.2015 - 07.2019
- Worked directly with Operations Manager, Personal Training Director and District VP to ensure club was properly kept, members are reaching their goals and that the club had necessary marketing material.
- Managed club and focused on hiring, developing and mentoring sales staff and developing Weekend General Managers.
- Encouraged, trained and disciplined employees to maximize performance; developed and implemented promotional strategies to drive business success.
- Cultivated and nurtured relations within the community and the club to grow membership numbers and retain member loyalty.
- 2015-2016 in Chicago, IL
- 2017 in San Jose, CA
- 2018-2019 in Jacksonville, FL
Military Service Member
United States Navy, USN
Various Cities, USA
08.2012 - 05.2015
- Honourable discharge.
- 2012, Lead Administrative Yeoman for the Recruiting Office. Checked in and out prospective recruits, provided regular administrative assistance, and reorganised the office for efficiency.
- 2014-2015, Lead Administrative Yeoman for two barracks at Great Lakes Naval Training Command. Checked in and out recruits and fleet returnees. Answered and transferred calls; provided timely and professional customer service to inbound callers.
- Administrative and clerical experience to assist on ships.
- Gained job training and experience for cryptology technician, engineer, fireman, electrician, and gas turbine electrical engineer.
- Successfully completed a counterintelligence with the Department of Defense Top Secret / Sensitive Compartmented Information (TS/SCI-cleared) through the FBI.
- Forward deployment to Seventh Fleet Area of Operations in the Pacific on Destroyer vessel and deployed to Guam, Marshall Islands, Indonesia, Mariana Islands, Japan, and Australia.
- Served as a member of damage control, emergency and security reaction force team.
- Served as helmsman and stood security watches/lookouts.
- Repaired and maintained stowing equipment.
Education
See Above -
Military Training
Associate of Arts - Biology For Transfer - In Progress
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Presentation High School
San Jose, CASkills
- Proficient in administration; written and verbal communication, Microsoft Word, Excel, Outlook, Powerpoint, and SharePoint
- Team-player; also, works well individually
- Excellent multitasker; close attention to detail
- Resilient; reliable and calm under pressure
- Effectively creates personalized, and delightful customer experiences
- Eager to grow, learn, and improve
- Goal oriented and self motivated
Timeline
Business Development Coordinator at Mercedes-Benz
Penske Automotive Group
04.2022 - 08.2024
Barista
STARBUCKS COFFEE COMPANY
01.2022 - 03.2023
Digital Personal Shopper
Walmart
02.2021 - 09.2021
General Manager /Weekend General Manager
Fitness International LLC
04.2015 - 07.2019
Military Service Member
United States Navy, USN
08.2012 - 05.2015
See Above -
Military Training
Associate of Arts - Biology For Transfer - In Progress
Florida State College At Jacksonville
High School Diploma -
Presentation High School
Similar Profiles
Mikael CooleyMikael Cooley
Accounts Payable Clerk at Penske Automotive GroupAccounts Payable Clerk at Penske Automotive Group
Tyria AugustTyria August
Appointment Scheduler (Remote) at Penske Automotive GroupAppointment Scheduler (Remote) at Penske Automotive Group
Chelsea DaviesChelsea Davies
Internet Sales Manager at Penske Automotive GroupInternet Sales Manager at Penske Automotive Group