Summary
Overview
Work History
Education
Skills
Timeline
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Cinthia Morton

San Diego,CA

Summary

Energetic Navy Veteran with 10+ years of experience in customer service, administration, and team leadership. Known for reliability, adaptability, and clear communication in high-pressure environments. Proven ability to resolve client concerns, streamline operations, and build lasting relationships. Eager to grow in a mission-driven role where organization, empathy, and efficiency make a difference.

Overview

12
12
years of professional experience

Work History

Business Development Coordinator at Mercedes-Benz

Penske Automotive Group
San Diego, CA
04.2022 - 08.2024
  • Served as the first point of contact for customer concerns and service issues
  • Tracked and maintained CRM entries, ensuring follow-up timelines were met
  • Helped meet service goals by coordinating emails, texts, and calls to guests
  • Consistently upheld the brand's "best or nothing" policies with integrity

Barista

STARBUCKS COFFEE COMPANY
San Diego, CA
01.2022 - 03.2023
  • Delivered personalized service and created positive customer experiences
  • Maintained composure during rushes and large events
  • Memorized specialty drink orders and ingredients to ensure order accuracy
  • Worked as a partner in 2017 in Morgan Hill, CA

Digital Personal Shopper

Walmart
Poway, CA
02.2021 - 09.2021
  • Shelled to fulfill over 100 customer orders daily with speed and accuracy
  • Maintained the highest customer rating Scores in the department
  • Assisted customers in selecting items that met their individual needs and preferences.

General Manager /Weekend General Manager

Fitness International LLC
Various Cities, USA
04.2015 - 07.2019
  • managed day-to-day operations, hiring, and staff development
  • Built promotional campaigns and improved community outreach
  • Increased member retention and improved staff performance through mentorship
  • 2015-2016 in Chicago, IL
  • 2017 in San Jose, CA
  • 2018-2019 in Jacksonville, FL

Military Service Member

United States Navy, USN
Various Cities, USA
08.2012 - 05.2015
  • Lead Administrative Yeoman for both recruiting offices and naval barracks
  • Provided frontline customer service, data entry, and call management
  • Served as helmsman, security watch, and damage control support
  • Held active TS/SCI clearance and completed counterintelligence training
  • Deployed to Japan, Australia, Guam, and more under Seventh Fleet

Education

Associate of Arts - Biology For Transfer - In Progress

San Diego Miramar College
San Diego, CA

High School Diploma -

Presentation High School
San Jose, CA

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint
  • Vereal & written communication
  • Customer experience & conflict resolution
  • Multitasking & attention to detail
  • Time management & goal setting
  • Calm under pressure
  • Veteran and Top Secret clearance (inactive)

Timeline

Business Development Coordinator at Mercedes-Benz

Penske Automotive Group
04.2022 - 08.2024

Barista

STARBUCKS COFFEE COMPANY
01.2022 - 03.2023

Digital Personal Shopper

Walmart
02.2021 - 09.2021

General Manager /Weekend General Manager

Fitness International LLC
04.2015 - 07.2019

Military Service Member

United States Navy, USN
08.2012 - 05.2015

Associate of Arts - Biology For Transfer - In Progress

San Diego Miramar College

High School Diploma -

Presentation High School

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Cinthia Morton