Cinthia Torres
Chicago ,IL
Summary
Dynamic manager with a proven track record at Dental 360 Berwyn, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvements, achieving departmental goals. Skilled in complex problem-solving and time management, fostering a collaborative culture that drives employee engagement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Manager
Dental 360 Berwyn
Berwyn, IL
07.2023 - Current
- Assisted in developing operational workflows for improved efficiency.
- Supported team members with training on standard operating procedures.
- Contributed to project planning by gathering and organizing relevant data.
- Participated in team meetings to provide input on process improvements.
- Handled routine tasks, ensuring adherence to quality control standards.
- Adapted quickly to new software systems implemented for project tracking.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Receptionist
Dental 360 Ortho
Berwyn, IL
05.2020 - 07.2023
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with patient intake processes, ensuring accurate data entry and document collection.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing systems for patient records and office documentation.
- Coordinated insurance verification and eligibility checks for new patients.
- Processed payments and managed billing inquiries with professionalism and accuracy.
- Provided front desk support during busy periods, enhancing overall patient experience.
- Collaborated with dental staff to streamline communication and improve service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved data privacy compliance with meticulous management of sensitive information.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Teaching
Plainfield Central
Plainfield, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Languages
Spanish
Elementary
Timeline
Manager
Dental 360 Berwyn
07.2023 - Current
Receptionist
Dental 360 Ortho
05.2020 - 07.2023
Teaching
Plainfield Central