Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cinthia Villa

Moreno Valley,CA

Summary

Client-centered Eligibility Technician with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Organized highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Eligibility Technician I

County of Riverside DPSS
Banning
06.2023 - Current
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Entered client information and files into databases for further review and tracking.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Gathered financial information from clients regarding income, assets and debts.
  • Explained reasons behind application denials and recommended further action.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Recreation Aide

City Of Moreno Valley
Moreno Valley, California
06.2021 - 06.2023
  • Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority.
  • Supervise park and look for any problems, also help locate which field they need.
  • Process up to [how many] guest arrivals and departures daily
  • Greet all customers with a warm, friendly welcome.
  • Perform opening and closing duties.
  • Discussed policies and procedures of child care center with parents.
  • Maintained child care and safety until released to parent or guardian.
  • Delighted children and relieved parents with creative and affirming child care that complemented and supported parental values, convictions and preferences.

Forklift Operator/Warehouse

Amazon Fulfillment (Amazon.com)
Perris, California
01.2021 - 05.2021
  • As an associate working with the LGB9 team, we would work with heavy boxes such as mattresses or gym equipment and basically anything heavy that they sell on Amazon
  • We were trained to use a PIT forklift a short small one to transport palletes and a tall one that went high to stack the palette in the designated area
  • Usually there would be people downstacking the palettes that arrive and downstack them as a lower level to transport them on the forklift to their designated area
  • This job was a very teamwork environment which I enjoyed.

Omni Associate

Kohl's
Moreno Valley, California
11.2020 - 01.2021
  • Omni Team worked in the back with online orders, drive ups, or even packing and shipping online orders
  • We would package orders that were sent for pickup or drive up or even ship from store
  • Mainly pick the stuff in the store or in the storage room back area and make sure if the customers had any questions we would help them out as well
  • The orders would be packaged safely and they would be packaged with bubbles or wrapped to make sure nothing happens to the purchased item.

Server/Cashier/Food Prep

Chole La Michoacana
Moreno Valley, California
08.2020 - 11.2020
  • The server/waitstaff was a cashier and charged the customer once served
  • The waitstaff would also prepare food such as cutting fruit, and stocking up on what is needed as well as cleaning the work area
  • Making sure to communicate with the customer to give them a great experience and offer them the best service
  • Deliver exceptional customer service through extensive menu knowledge
  • Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
  • Followed proper sanitation methods to clean and disinfect kitchen workstations
  • Respond quickly to customer inquiries
  • Disposed of garbage properly.

Education

Associate of Arts - Social And Behavioral Studies

Moreno Valley College
Moreno Valley, California
06-2023

Associate of Arts - Communication Media And Languages

Moreno Valley College
Moreno Valley, CA
06-2023

Associate of Arts - Humanities Philosophy And Arts

Moreno Valley College
Moreno Valley, CA
06-2023

Associate of Science - Math And Science

Moreno Valley College
Moreno Valley, CA
06-2023

High School Diploma -

Valley View High School
Moreno Valley, California
06.2019

Skills

  • Customer service
  • Forklift
  • Organizational Skills
  • Shipping receiving
  • Teamwork
  • English
  • Spanish
  • Effective communication skills
  • Telephone Etiquette
  • Recordkeeping and data input
  • Application assessment
  • Government relations
  • Eligibility Determination

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Eligibility Technician I

County of Riverside DPSS
06.2023 - Current

Recreation Aide

City Of Moreno Valley
06.2021 - 06.2023

Forklift Operator/Warehouse

Amazon Fulfillment (Amazon.com)
01.2021 - 05.2021

Omni Associate

Kohl's
11.2020 - 01.2021

Server/Cashier/Food Prep

Chole La Michoacana
08.2020 - 11.2020

Associate of Arts - Social And Behavioral Studies

Moreno Valley College

Associate of Arts - Communication Media And Languages

Moreno Valley College

Associate of Arts - Humanities Philosophy And Arts

Moreno Valley College

Associate of Science - Math And Science

Moreno Valley College

High School Diploma -

Valley View High School

Similar Profiles

CREATE PROFILE
Cinthia Villa