Roxanne Tapia

• Reviewed applications to determine eligibility for various programs and services according to established criteria.
• Conducted interviews with clients to collect information and verify accuracy of data on applications.
• Processed documents in accordance with applicable regulations, policies, and procedures.
• Provided technical assistance to staff regarding application processing and other related issues.
• Researched complex cases requiring additional verification or clarification of eligibility requirements.
• Generated reports detailing eligibility determinations for management review.
• Identified discrepancies between submitted documentation and required standards for program participation.
• Attended training sessions as needed to stay abreast of changes in policies or procedures.
• Monitored pending applications for compliance with deadlines and follow-up actions as needed.
• Evaluated appeals from denied cases using existing regulations or guidelines.
• Resolved customer service problems in a professional manner while maintaining confidentiality.
• Participated in meetings with stakeholders regarding policy revisions or new initiatives affecting eligibility determination processes.
• Entered client information and files into databases for further review and tracking.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Responded to client inquiries and concerns and escalated complex problems to department supervisors.
• Managed intake of new claims and performed routine follow-ups.

• Continually updated knowledge of pandemic-related protocols.
• Coordinated curbside registration and processing of patients.
• Assisted in the development and implementation of facility maintenance plans.
• Ensured compliance with local regulations regarding health and safety standards within the premises.
• Maintained records of preventive maintenance programs for various equipment in the facility.
• Organized special events such as corporate meetings, conferences or receptions held in the facility.
• Teamed up with medical staff to establish protocols and guidelines on COVID-19 handling.
• Ensured guests' safety by providing necessary protective gear.
• Created a hospitable environment for all guests.
• Maintained compliance with personal protective equipment procedures.
• Entered Covid-19 testing data for accurate documentation.
• Minimized infection rates with proper sterilization practices.
• Ensured completion of Covid-19 screening for entrants
• Generated insightful reports on COVID-19 test findings.
• Examined outcomes of tests with advanced mechanical and electrical tools to ensure conformity.
• Handled specimen acquisition, cultivated microbes, and performed microbial identification for study.
• Maintained adherence to HIPAA guidelines.
• Executed safe handling procedures for dangerous substances.

• Ensured privacy of all health-related information by adhering to HIPAA guidelines.
• Monitored and documented patient vital signs.
• Aided in grooming activities for increased patient comfort.
• Offered consistent emotional support to patients and their loved ones.
• Adhered to infection prevention guidelines to protect healthcare workers and patients.
• Noted patient status changes and promptly informed nursing team.
• Ensured residents received proper assistance while eating.
• Coordinated admission and discharge activities to ensure seamless transitions.
• Provided necessary comfort measures.
• Assessed and recorded patient information.
• Maintained accurate records in the medical management system.
• Reported changes in patient condition to registered nurse or physician.
• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Cleaned and sanitized patient rooms according to established protocols.

Delivered direct care to patients, assisting with bathing,

• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Transported patients to treatment units, using wheelchair or strher.
• Reported changes in patient condition to registered nurse or physician.
• Answered call lights promptly and responded to patient needs accordingly.
• Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
• Observed patients for any changes in their physical or mental condition.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Cleaned and sanitized patient rooms according to established protocols.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
• Collected specimens for testing purposes upon request from physicians or nurses.
• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Answered signal lights, bells or intercom systems to determine resident needs.