Cinthia Villarreal
Des Moines,IA
Summary
Attentive assistant store manager offering several years of work in retail sales industry. Focused and enthusiastic demeanor with a strong background building successful teams. Proven track record of creating positive working and shopping environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Assistant Store Manager
Lucky Brand
Des Moines, IA
07.2022 - Current
- Established and communicated clear weekly and monthly sales goals to motivate staff and drive performance.
- Lead the team by example
- Coordinated staff schedules to maintain consistent store coverage during peak hours.
- Supervised cash drawer balances and deposited store receipts.
- Provide 100% excellent customer service and have open-ended conversations to meet customer’s expectations.
- Organized stock for optimal floor placement to enhance customer experience.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Advisor
Mister Car Wash
Des Moines, CA
09.2015 - 09.2022
- Resolved customer complaints promptly to ensure satisfaction with services rendered.
- Provided product knowledge to customers regarding car care and memberships.
- Handled transactions accurately and efficiently using point-of-sale systems.
- Processed payments accurately according to company policies and procedures.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Trained new staff on customer service protocols and operational procedures.
Education
Roosevelt University
Des Moines, IaSkills
- Team leadership
- Customer engagement
- Sales goal setting
- Cash handling
- Employee scheduling
- Visual merchandising
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Store Manager
Lucky Brand
07.2022 - Current
Customer Service Advisor
Mister Car Wash
09.2015 - 09.2022
Roosevelt University