CInthya Acevedo
Miami ,FL
Summary
Experienced Executive Assistant with proven skills and abilities to deliver consistent, reliable and accurate results in a high paced environment. Known for superior communication skills to meet client and company needs.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Mastercard
Miami, FL
09.2020 - 09.2024
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Facilitated training and onboarding for incoming office staff.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Wrote reports, executive summaries and newsletters.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Led staff and vendors in providing high level of service for owner and guests.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
Tax Associate
Intuit
12.2019 - Current
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Helped clients integrate new tax software with accounting software.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Legal Department- Executive Assistant
Mastercard
Miami , FL
07.2014 - 04.2018
- Handled day to day administrative items for the team as needed
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Facilitated accurate schedule management and event coordination for senior leadership
- Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Arranged appropriate travel, visas, agendas, necessary contacts and country information for executive travel
- Answered phones and emails with efficiency and appropriate responses
- Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Helped process contracts and invoices
- Managed calendars, arranged travel, processed and tracked expense reports for every member of my team
- Successfully planned and executed corporate meetings, lunches and special events for my whole team
- Oversaw office inventory by restocking supplies and submitting purchase orders for the whole team
- Managed the budget for the whole team
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support needs
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answered phones to direct callers, schedule appointments and provide general office information, alleviating burden on office staff
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports
Facilities department- Receptionist
Cushman & Wakefield - Mastercard
Miami, FL
02.2013 - 10.2014
- Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations.
- Created agendas, took minutes and prepared documents for meetings.
- Prepared accurate, error-free memoranda, letters and other professional documentation for internal and external use.
- Directed phone calls, guests and mail to specified employees.
- Monitored visitors, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons.
- Greeted visitors and answered telephone calls as public face of Mastercard
Human Resources- Assistant/Clerk
US Century Bank Headquarter
Miami, FL
10.2010 - 02.2013
- Updated new employee packages, training materials, benefits and announcements.
- Kept the office orderly by organizing and filing paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties.
- Worked with management to devise and update policies based on changing industry and social trends.
- Responded to the questions and concerns of new hires.
- Set up appointments, meetings and conferences for employees.
- Provided director with monthly, quarterly and weekly reports.
- Reviewed employee time sheets for accuracy and maintained accurate records.
- Planned corporate events, conventions, meetings and gatherings.
Education
Bachelor of Science - Business Administration
Miami Dade College
Miami, FL2016
Skills
- Computer-savvy
- Time management
- Administrative skills
- Collaborative
- Travel administration
- Microsoft Office proficiency
- Invoice processing
- Excel spreadsheets
- Research/due diligence
- Documentation filing
- Accounting
- Client relationship management
- Attention to detail
- Quickbooks proficiency
- Inbound and outbound calling
Timeline
Executive Assistant
Mastercard
09.2020 - 09.2024
Tax Associate
Intuit
12.2019 - Current
Legal Department- Executive Assistant
Mastercard
07.2014 - 04.2018
Facilities department- Receptionist
Cushman & Wakefield - Mastercard
02.2013 - 10.2014
Human Resources- Assistant/Clerk
US Century Bank Headquarter
10.2010 - 02.2013
Bachelor of Science - Business Administration
Miami Dade College