Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cinthya Lee

Summary

Dedicated and detail-oriented business professional with 10+ years of customer service

and Administrative experience. Skilled in supporting executives, managing office operations, and using microsoft office tools. known for stong communication, organization, and ability to prioritize tasks in fast paced environments.

Overview

13
13
years of professional experience

Work History

Office Assistant (Data Entry & Records Management)

Tello's welding LLC
10.2025 - Current
  • Manage daily administrative operations supporting CEO and executive team.
  • Handle Bookkeeping, payroll, timesheets verification
  • Coordinate schedules, meetings, and job site appointments
  • Respond to client and vendor calls/emails, ensuring timely communication
  • Prepare reports, presentations, and project updates
  • Obtain and manage subcontractor quotes for new projects
  • Oversee ordering and delivery of materials and equipment
  • Process billing and payments for completed projects
  • Maintain office inventory and supplies
  • Track project progress and ensure tasks are completed on time

Customer Engagement Specialist

Georgia Power (Southern Company)
06.2024 - 10.2025
  • Serve as Liaison between departments to ensure smooth Customer service operations
  • Resolve complex billing and account inssues, including escalations
  • Analyze customer accounts and recommend cost saving solutions
  • support internal projects and improve workflow processes
  • Assist with reporting and tracking using Microsoft tools
  • Deliver high quality customer support in fast paced environment

Bilingual Service Consultant III & Data Specialist

Georgia Power (Southern Company)
08.2019 - 06.2024
  • Handled high volume inbound calls for billing, service requests, and account support
  • Resolved escalated customer concerns with accuracy and professionalism
  • Processed payments, account updates, and service orders
  • Collaborated with multiple departments to complete customer requests
  • Recognixed as a top performer for productivity and service quality

Recruiting (Applicant Tracking & Data Management)

Hotelpro LLC
06.2016 - 08.2019
  • Managed recruiting process including interviews, onboarding, and job postings
  • Scheduled interviews and coordinated hiring activities
  • Process payroll, time tracking, and employee documentation
  • Organized job fairs and client presentations
  • Maintained office operations and supported daily administrative tasks

Bilingual Multi Energy Connections Advisor

Atlanta Gas Light (Southern Company)
08.2017 - 03.2018
  • Processed service requests for residential and commercial accounts
  • Coordinated installations, upgradesn and scheduling
  • Resolved customer issues and ensured timely updates

Rep II, Customer Svc -Bilingual

Atlanta Gas Light (Southern Company)
06.2013 - 06.2016
  • Managed customer accounts, billing inquiries, and service requests
  • Provided bilingual support and resolved account discrepancies
  • Selected as subject matter expert and assisted in training new employees

Education

College Degree -

Colombe
08-2026

High School Diploma -

Jonesboro High School
Jonesboro, GA
12-2013

Skills

  • Data Entry (High Accurancy & Speed)
  • Microsoft Excel, Word, Outlook
  • Customer Service & Client Support
  • Scheduling & Calender Management
  • Email & Phone communication
  • Dashboard Design & Visualization
  • Process Improvement & Workflow Optimization
  • Rate Analysis & Billing Resolution
  • Microsoft Office Suite
  • Service Cloud
  • ADP
  • Project Coordination
  • Community Outreach

Timeline

Office Assistant (Data Entry & Records Management)

Tello's welding LLC
10.2025 - Current

Customer Engagement Specialist

Georgia Power (Southern Company)
06.2024 - 10.2025

Bilingual Service Consultant III & Data Specialist

Georgia Power (Southern Company)
08.2019 - 06.2024

Bilingual Multi Energy Connections Advisor

Atlanta Gas Light (Southern Company)
08.2017 - 03.2018

Recruiting (Applicant Tracking & Data Management)

Hotelpro LLC
06.2016 - 08.2019

Rep II, Customer Svc -Bilingual

Atlanta Gas Light (Southern Company)
06.2013 - 06.2016

College Degree -

Colombe

High School Diploma -

Jonesboro High School
Cinthya Lee