Cinthya M. Galan

Generated qualified leads through door to door outreach for: windows, siding, and roofing services.

Dealt with engaged homeowners in face to face conversations and identified their home improvement needs and interests, also maintaining strong communication to turn cold prospects into qualified appointments.

• Serve as a regional sales representative covering New York, Connecticut, Massachusetts, and Rhode Island, providing in-home consultations and inspections. Managed dedicated sales team across CT, MA and RI through consultative sales of chimney liners, re-pointing, rebuilds, and related masonry services. Earned performance based bonuses by exceeding sales targets.
• Developed strong customer service and customer relationships through clear explanations of technical issues, repair options and long-term solutions.

• Worked for American based call center in El Salvador providing customer support for ACI appraisal software, assisting users with account inquiries, navigation and basic troubleshooting. Handled high volume inbound calls and documented interactions to ensure continuity and quality of service.