CINTHYA RODRIGUEZ LEON
BENICIA,US
Summary
Dedicated customer service professional with experience in banking and retail. Focused on maintaining customer satisfaction while optimizing processes and enhancing quality. Skilled in developing relationships and cultivating partnerships to drive business growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
SR UNIVERSAL BANKER
Mechanics Bank
Concord, US
09.2025 - Current
- Provide coverage support for all branches in the Diablo Valley.
- Deliver comprehensive front-line banking services, including account opening, maintenance, and transaction processing for personal and business clients.
- Collaborate with branch team members to achieve performance goals, support daily operations, and maintain a positive team environment.
- Educate clients on digital banking tools and resources for convenience.
- Developed relationships with customers by providing personalized advice on their finances.
CLIENT RELATIONSHIP CONSULTANT IV
US Bank National Association
Benicia, US
04.2018 - 08.2025
- Opened and managed consumer and business accounts to strengthen client relationships.
- Identify customer needs to provide tailored financial solutions.
- Process credit card, personal, and auto loan applications efficiently.
- Conduct routine financial transactions, ensuring accuracy and efficiency.
- Introduced customers to online resources, increasing access to services.
Education
Microsoft/Excel
Napa Adult School
06.2017 - 04.2018
Architectural Engineering
UPONIC
01.2006 - 02.2009
Skills
- Bilingual English/Spanish
- Notary Public
- Microsoft Word
- Microsoft Excel
- High Volume Cash Handling
- Sales
- Cross-selling
- Compliance procedures
- Risk assessment
- Problem solving
- Attention to detail
Timeline
SR UNIVERSAL BANKER
Mechanics Bank
09.2025 - Current
CLIENT RELATIONSHIP CONSULTANT IV
US Bank National Association
04.2018 - 08.2025
Microsoft/Excel
Napa Adult School
06.2017 - 04.2018
Architectural Engineering
UPONIC
01.2006 - 02.2009