Cintia Svenddal
Minneapolis,United States
Summary
Highly-motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skilled in team motivation, strategic planning, and conflict resolution, ensuring smooth operations and project success. Excel in communication, adaptability, and problem-solving to lead teams effectively towards achieving goals.
Overview
11
11
years of professional experience
Work History
Market Financial Center Manager
Bank of America
Bloomington , MN
09.2023 - Current
- Provided guidance and support to team members on operational issues.
- Monitored employee performance and provided feedback as needed.
- Direct the company to expand market share.
- Analyzed market trends and competitor activity to inform business strategy.
- Delegated work to staff, setting priorities and goals.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented automated procedures for monitoring changes in portfolio composition over time in order to quickly detect any deviations from expected behavior patterns.
- Risk management champion 2024 for Minnesota market.
Lead Supervisor
Bank of America
Bloomington, MN
01.2023 - Current
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Delegated work to staff, setting priorities and goals.
- Acting as primary Leader at Oxboro while FCM is both on vacation or covering other FC'S.
- Help cover more than 7 different branches when FCM or team was out office.
- Approved with 100% for branch Audit - July 2023.
- Invited from the Market Leader to participate of the BOFA Development Summer 2023 Leadership program.
Relationship Banker
Bank of America
Bloomington, MN
12.2020 - 01.2023
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Opened and serviced accounts within authorized limits.
- Participated in training and mentoring of new associates, assisting with onboarding .
Banker
TCF National Bank
Apple Valley MN , United States
01.2019 - 12.2020
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
Personal Shopper
Instacart
Minneapolis, MN
02.2019 - 06.2020
- Planned efficient routes in order to meet daily demands.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Contacted customers prior to delivery to coordinate delivery times.
Internship Student
AuPairCare Live-In Childcare
06.2018 - 11.2019
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Helped children discover enrichment activities to inspire imagination and creativity.
Civil Engineer
Canuanã
São Paulo Brazil , Brazil
02.2015 - 06.2018
- Attended meetings and site locations to gather data for project work.
- Supervised execution of contracts and prepared invoices for projects.
- Worked alongside project engineers to document site inspection findings for integration into construction plans and designs.
- Inspected plans and existing sites for compliance with civil codes relating to grading and drainage of paved surfaces.
- Projected budgets for engineering projects to provide cost estimates and feasibility data.
- Maintained project materials and utilized blueprints, schematics and specifications.
- Responded to contractor RFIs for various types of operations.
- Monitored concrete batching and placement for concrete structures.
- Coordinated employee schedules according to shift changes and availability.
- Supervised a team of 200 full-time employees and several independent contractors.
- Leaded daily morning meeting to make sure project budged and schedule are being completed on time.
Volunteer Coordinator
Yazigi
CanuanãYazigiSão Paulo Brazil , Brazil
01.2014 - 06.2015
- Communicated regularly with volunteers, assisting with issues and questions.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Assigned volunteers to keep shifts properly staffed.
Education
Associate of Science - Construction Project Management
Columbia University in The City of New York
New York, NY01.2021
International Program - Interior Design
University of The Virgin Islands
Washington DC10.2019
Bachelor of Science - Civil Engineering
UNISAL
Lorena, Sao Paulo Brazil11.2017
E-learning - Financial Market
Yale University
New Haven, CTSkills
- Willing to Learn
- Proactive and Focused
- Prioritizing and Planning
- Financial Resources Management
- Risk Assessment
- Customer Service
- Strategy Development
- Relationship Building
- Teamwork and Collaboration
- Project Management
- Time Management
- AutoCAD
- Leadership
Languages
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Market Financial Center Manager
Bank of America
09.2023 - Current
Lead Supervisor
Bank of America
01.2023 - Current
Relationship Banker
Bank of America
12.2020 - 01.2023
Personal Shopper
Instacart
02.2019 - 06.2020
Banker
TCF National Bank
01.2019 - 12.2020
Internship Student
AuPairCare Live-In Childcare
06.2018 - 11.2019
Civil Engineer
Canuanã
02.2015 - 06.2018
Volunteer Coordinator
Yazigi
01.2014 - 06.2015
Associate of Science - Construction Project Management
Columbia University in The City of New York
International Program - Interior Design
University of The Virgin Islands
Bachelor of Science - Civil Engineering
UNISAL
E-learning - Financial Market
Yale University