Shradha S KC

• Currently fulfilling role as an interim Financial Center Manager for the Harrisonburg center for the past 7 months.
• Lead day to day center operations to ensure compliance with banking regulations and internal policies are met by associates and partners.
• Guided and coached team members to enhance skills and foster professional growth through regular observations and personalized feedback.
• Strict routine in place to minimize losses from fraud and or scam situations while adhering to our risk management frame work.
• Effectively read and analyze daily/weekly/monthly performance reports and identify and work with associates to close the gap when needed.
• Ensure overall day to day policy and procedures are followed by all associates and are implemented on a timely manner.
• Foster a positive work environment that encourage collaboration, open communication, and continuous learning among team members.
• Oversee risk management strategies, minimizing potential losses and safeguarding assets for clients as well as the organization.
• Facilitated regular performance reviews for team members to evaluate progress toward objectives.

•Co-lead daily operations to ensure compliance with banking regulations

and internal policies are met.

Provided targeted coaching and mentorship to elevate team members' competencies.

achieve professional growth through regular observations and

coaching.

•Implemented risk management practices to minimize losses from fraud

and or scam situations.

•Effective execution of organizational priorities by focusing on world

class client experience as well as result driven performance

management.

•Effectively read and analyze daily/weekly/monthly performance reports

and identify and work with associates to close the gap when needed.

•Ensure overall day to day policy and procedures are followed by all

teammates and directives are implemented and met.

• Assist clients with various financial needs, including but not limited to account research, open/close accounts, assist clients with new or ongoing fraud cases, domestic or international wire transfers, POA and beneficiary maintenance etc.
• Identify non clients for acquisitions (new depository accounts, loans, etc.) through effective lobby leadership.
• Maintain existing client relationships through use of outbound calls, emails or May I text format.
• Assist FCM in facilitation of daily and weekly tasks, including but not limited to providing leadership engagement for risk management, leading daily morning business briefs when needed, review teller work and file daily reports.
• Train/coach teammates to effectively and confidently engage with clients as well as adhere to all laws and regulations.

• Created client product interest in banking services then transitioned them to sales associates.
• Educated clients on Mobile/Online banking solutions by highlighting Bank of America's award winning digital platform.
• Actively educated clients on fraud protection and phishing scams while preventing no fewer than 20 individual cases in past 5 years.
• Processed and performed complex teller transactions for both consumer and business clients while complying with cash handling procedures in accordance with FCCA specifications.
• Effectively managed cash and keys/combos control along with their required audits.

• Hired and trained new employees, including instruction on proper food safety, customer service standards and store operations including bank deposit reconciliation.
• Completed timely invoice payments for multiple vendors and utility companies.
• Maintained weekly schedule for 7 employees on 24 hour cycle.
• Coordinated with CPA for payroll and state and federal business taxes.

• Assist clients with various financial needs, including but not limited to account research, open/close accounts, assist clients with new or ongoing fraud cases, domestic or international wire transfers, POA and beneficiary maintenance etc.
• Identify non clients for acquisitions (new depository accounts, loans, etc.) through effective lobby leadership.
• Maintain existing client relationships through use of outbound calls, emails or May I text format.
• Assist FCM in facilitation of daily and weekly tasks, including but not limited to providing leadership engagement for risk management, leading daily morning business briefs when needed, review teller work and file daily reports.
• Train/coach teammates to effectively and confidently engage with clients as well as adhere to all laws and regulations.