Ciprian Ondreja
Jacksonville,Fl
Summary
Service-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Systematic Financial Manager with 5 years of experience growing revenue through effective team and project management. Extensive knowledge of client-focused team-building with training in diverse industry supervision. Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives.
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Focused professional bringing many years' experience to growing industry company. Highly adept in managing billing and collections for single and multisite organizations. Successful in exceeding collections targets when reducing aged accounts.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Chef
Whole Food Market
Gainesville , FL
01.2025 - 04.2025
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Resolved customer complaints regarding food quality or service issues.
- Monitored quality, presentation and quantities of plated food across line.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Checked quality of raw materials before use.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Overnight Stocker
Publix
Jacksonville
05.2024 - 10.2024
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to verify attributes and quantities of merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Identified and quickly handled spill clean-up.
- Followed instructions to properly arrange merchandise items.
- Received and stocked merchandise in a timely manner.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Organized shelves, racks and bins to ensure product availability.
- Responded quickly to emergency situations during night shifts.
- Used proper case cutting techniques to cut and sort stock loads.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Assessed floor displays to restock merchandise.
Collections Specialist
Professional Debt Mediation
Jacksonville
02.2024 - 04.2024
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Completed skip traces on customers failing respond to collection efforts.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Developed collection methods to achieve or exceed company financial goals.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Advised delinquent customers on strategies for debt repayment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of all collection activities in company database.
- Updated account status and maintained accurate records of all collection activities.
- Reviewed accounts to determine payment plan compliance.
Collections Agent
Financial Business and Consumer Solutions
Jacksonville
06.2022 - 11.2023
Collections Specialist-Team Leader
Cawley and Bergmann
Jacksonville, Fl
02.2022 - 11.2023
- Oversee company's process of retrieving money owed to them or one of their clients.
- Manages the employees who collect the money.
- Handles complaints or difficult calls.
- Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
- Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
- Keep up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.
- Makes sure the collectors on staff operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies.
- Monitors call reports to make sure collectors are making enough phone contacts each day.
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
- Tracks the rate of success of the entire process and continues to make adjustments when necessary.
- Trains new employees and holds training reviews for established employees.
- Performs audits of accounts that are in the system.
- Establishes quality control standards and maintains and enforces them over time.
Assistant Manager
Zaxbys
Jacksonville, Fl
06.2022 - 02.2023
- Assembling and packing food orders in carry-out containers and bags
- Assisting cooks with food preparation
- Taking payments for food orders and providing correct change
- Cleaning tables in dining areas
- Stocking condiment and beverage stations
- Taking customer orders via telephone and mobile apps
- Supervised, motivated, evaluated, and coached employees and facilitated effective training programs.
- Calculated timecards, processed employee payroll, and managed a revenue of over $1,300 per day.
- Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Maximus
Jacksonville, Fl
07.2021 - 02.2022
- Answering questions about a company's services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
Collections Specialist III
Contract Callers
Jacksonville, Fl
10.2020 - 07.2021
- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
- Developing debt collection strategies and plans.
- Adhering to the FDCPA throughout the debt collection process.
- Contacting debtors by telephone to enact and negotiate debt recovery.
- Searching publicly-available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
- Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
- Initiating legal and repossession proceedings if debt recovery fails.
Collections Agent III
Citibank
Jacksonville, Fl
11.2019 - 09.2020
- Fielded 120-140 inbound calls daily in a busy parts department.
- Maintained monthly quality control average of 95%.
- Made 100+ recommendations daily according to customer needs.
- Analyzed the customers' financial situation and offered the best payment solutions.
- Performed consistently to meet performance standards set by the department.
- Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
- Collect payments on past due bills.
- Call customers using telephone.
- Utilize computer systems Microsoft Excel.
- Inform clients of overdue accounts and amount currently owed. Attempt to collect payment.
Collector II
ADT Security
Jacksonville, Fl
07.2014 - 06.2016
- Negotiate payment arrangements and follows up to make sure the payments are made.
- Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels.
- Authorizes financial settlements with people who owe large debts.
- Initiating legal and repossession proceedings if debt recovery fails.
Education
High School Diploma -
Biscayne High School
06.2016
Skills
- Debt negotiation
- Account management
- Regulatory compliance
- Customer relationship management
- Payment processing
- Record keeping
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Written communication
- Billing and collections best practices
- Multitasking
- Prioritization skills
- Payment arrangement
- Basic mathematics
- Team collaboration
- Call center background
- Customer service
- Goal-oriented mindset
- Computer literacy
- Self motivation
- Financial documentation
- Debt recovery
- Collection strategies
- FDCPA compliance
- Credit and collections
- Collections regulatory guidelines
- Managing delinquent accounts
Timeline
Chef
Whole Food Market
01.2025 - 04.2025
Overnight Stocker
Publix
05.2024 - 10.2024
Collections Specialist
Professional Debt Mediation
02.2024 - 04.2024
Collections Agent
Financial Business and Consumer Solutions
06.2022 - 11.2023
Assistant Manager
Zaxbys
06.2022 - 02.2023
Collections Specialist-Team Leader
Cawley and Bergmann
02.2022 - 11.2023
Customer Service Representative
Maximus
07.2021 - 02.2022
Collections Specialist III
Contract Callers
10.2020 - 07.2021
Collections Agent III
Citibank
11.2019 - 09.2020
Collector II
ADT Security
07.2014 - 06.2016
High School Diploma -
Biscayne High School