Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ciria Arozena

Brownsville,TX

Summary

Diplomatic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

Teleperformance
Brownville, TX
02.2024 - 07.2024
  • Demonstrated excellent listening skills while interacting with customers.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Adhered to all company policies and procedures related to customer service.
  • Offered resolutions to de-escalate calls and solve customer issues.

Waitress

Ojos Locos Sports Cantina
Brownsville, TX
09.2022 - 02.2023
  • Bussed tables as needed during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Greeted customers and provided menus.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Customer Care

Beach park water park
South Padre Island, TX
04.2022 - 06.2022
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Inspected equipment such as rafts, boats, kayaks. for safety compliance before renting them out to customers.
  • Sold tickets and collected additional fees from customers for special services.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Closed down rides with faulty equipment and notified supervisor.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.

Customer Care Representative

Dunkin' Donuts
Brownsville, TX
01.2022 - 04.2022
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Prepared and served hot or cold beverages.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Received and accurately processed customer payments.
  • Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
  • Greeted customers, took orders and answered questions about menu items.
  • Maintained cleanliness of work area, including counters and equipment.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Education

High School Diploma -

Lopez ECHS
Brownsville, TX
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Ticket processing
  • Safety compliance
  • Customer relationship management
  • Cash handling
  • Inventory management
  • Team collaboration
  • Call handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • OSHA 40
  • EKG technician

Timeline

Call Center Customer Service Representative

Teleperformance
02.2024 - 07.2024

Waitress

Ojos Locos Sports Cantina
09.2022 - 02.2023

Customer Care

Beach park water park
04.2022 - 06.2022

Customer Care Representative

Dunkin' Donuts
01.2022 - 04.2022

High School Diploma -

Lopez ECHS

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Ciria Arozena