- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Gaming
- Strategy Games
- Auto Repair/Restoration
- Electronics and Circuit Building
- Swimming
Ciro Lucero
Austin,TX
Summary
Dynamic General Manager with a history of building high-performing teams and fostering a culture of accountability and continuous improvement. Adept at overseeing daily operations, optimizing efficiency, and implementing strategic initiatives that increase profitability. Strong leadership, communication, and decision-making skills with a focus on long-term business success.
Overview
7
7
years of professional experience
Work History
General Manager
College Hunks Hauling Junk & Moving
Austin, TX
03.2019 - Current
- Oversaw daily operations ensuring efficient workflows and high-quality service delivery.
- Developed and implemented strategic plans to enhance business performance and customer satisfaction.
- Managed team training programs to improve staff skills and operational efficiency.
- Analyzed market trends to identify growth opportunities and optimize service offerings.
- Led initiatives to enhance safety protocols, improving workplace compliance and employee well-being.
- Engaged in community outreach efforts to boost brand visibility and customer engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Loader and Unloader
UPS
Austin, TX
06.2019 - 05.2021
- Collaborated with team members to streamline unloading processes, enhancing efficiency.
- Trained new employees on proper loading techniques and safety standards.
- Implemented improvements in workflow to reduce loading times and errors.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Ensured safe handling of packages, adhering to UPS safety protocols.
- Organized shipments for optimal space utilization within loading area.
Education
High School Diploma -
Cedar Creek High School
Cedar Creek, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Inventory control
- Goal setting
- Employee scheduling
- Administrative skills
- Motivation
- Process improvements
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 40 staff members.
- Collaborated with team of 25 in the development of Torre College Move in.
Interests
Timeline
Loader and Unloader
UPS
06.2019 - 05.2021
General Manager
College Hunks Hauling Junk & Moving
03.2019 - Current
High School Diploma -
Cedar Creek High School