Ciro Marabillo
Lubbock ,TX
Summary
Accomplished Operations Manager with a proven track record at RXO Logistics, adept in enhancing operational efficiency and team leadership. Excelled in implementing problem-solving strategies and optimizing team productivity, leading to significant performance improvements. Skilled in Excel, financial tracking, and fostering client relations, consistently delivering projects within budget constraints.
Overview
8
8
years of professional experience
Work History
Operations Manager
RXO Logistics
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Supervisor
RXO Logistics
09.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Team Lead
RXO Logistics
01.2021 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Warehouse Associate
RXO Logistics
08.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Server
Chama Gaucha Brazilian Steakhouse
02.2020 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Fogo De Chao
06.2018 - 02.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Sunrise Taquitos
05.2016 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates of Applied Technology - Welding
Lone Star College System
Spring, TX05.2022
Highschool Diploma -
Klein Collins High School
Spring, TX05.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Proficient in Excel and various other Microsoft applications
- Schedule Management
- Shipping and receiving
- Hiring and Training
- Financial Tracking
- Inventory and Stocking
- Client relations
Accomplishments
- Earned the "Hero of the battle” Award in 2021 for traveling nationwide to organize and optimize warehouse operations across multiple warehouses within RXO's network.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
RXO Logistics
05.2024 - Current
Supervisor
RXO Logistics
09.2022 - 05.2024
Team Lead
RXO Logistics
01.2021 - 09.2022
Warehouse Associate
RXO Logistics
08.2020 - 01.2021
Server
Chama Gaucha Brazilian Steakhouse
02.2020 - 08.2020
Server
Fogo De Chao
06.2018 - 02.2020
Cashier
Sunrise Taquitos
05.2016 - 01.2020
Associates of Applied Technology - Welding
Lone Star College System
Highschool Diploma -
Klein Collins High School
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