Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
GeneralManager
CIRSE FERNANDEZ GARCIA

CIRSE FERNANDEZ GARCIA

Resumen profesional

I am a results-driven professional, proactive, adaptable to change, and passionate about innovation, learning, and sharing knowledge. Customer service is my passion.

Datos destacados

15
15
years of professional experience

Experiencia

General Manager

Hampton Inn & Suites by Hilton Puebla
10.2022 - 10.2025
  • Sales team leadership
  • Work plan creation
  • Annual budget development
  • Competitor analysis
  • Sales strategies
  • Teamwork
  • Revenue and OTA monitoring
  • Production analysis
  • Hotel positioning
  • Guest complaint follow-up
  • Maintenance follow-up

Director of Sales

MM Grand Tapestry Collection by Hilton
10.2019 - 10.2022
  • Global hotel budget management
  • Supervision of all hotel departments
  • Operational oversight
  • Work plan development
  • Compliance with brand standards
  • Internal problem resolution
  • Guest complaint follow-up
  • Supervision of guest-contact areas to minimize complaints
  • Recruitment and selection
  • Sales monitoring to meet objectives
  • Internal event planning and supervision
  • Supervision of maintenance area and vendor follow-up
  • Civil Protection plan development
  • Internal brand QA audits management
  • B2B and B2C

Area General Manager

Oyo Rooms
08.2019 - 04.2020
  • Hotel KPI management (customer acquisition and retention)
  • Operational and administrative hotel management
  • Complaint handling
  • Training development (brand standards, complaint management, front desk, housekeeping)
  • B2B and B2C Sales

Director of Sales

Hilton Garden Inn Puebla Angelopolis
01.2018 - 01.2019
  • Hotel budget management
  • Supervision of all hotel departments
  • Leadership of a 12-person team
  • Hotel commercialization
  • Administrative area management
  • Hotel positioning with nearby companies
  • Revenue optimization
  • OTA management
  • Contingency management experience
  • Rate structure creation
  • Incentive club administration for key clients

Operations Manager

Filadelfia Suites Hotel Boutique CDMX
01.2017 - 01.2018
  • Hotel positioning with new companies (new opening)
  • Pre-sale strategy analysis and execution
  • Client presentations and sales pitches
  • Sales closures
  • Rate structure development

Corporate Sales Manager (Opening)

Hotel Ramada Encore Puebla
01.2016 - 01.2017
  • Account maintenance and follow-up
  • Client incentive club management
  • Sales goal setting and achievement
  • Sales budget compliance
  • Competitor analysis
  • Sales executive leadership
  • Project closures with key companies
  • Transportation logistics

Corporate Sales Manager

Presidente InterContinental Puebla
01.2015 - 01.2016
  • Event logistics
  • Sales budget planning and compliance
  • Event sales closure
  • Event operations
  • Quotation development
  • B2B and B2C Sales

Banquet Manager

Camino Real Puebla Angelópolis
01.2014 - 01.2015
  • Group prospecting, closing, and operations
  • Food logistics
  • Management of:
  • Sports groups
  • Shows
  • Incentive groups
  • Congresses and conventions
  • Key account incentive club management

Group Sales Manager

Marriott Mesón del Ángel Puebla
01.2012 - 01.2014
  • Client prospecting
  • Client portfolio growth
  • Sales pitches and client presentations
  • Sales blitz campaigns in various cities
  • Group management
  • Event logistics
  • Rate negotiation

Sales Executive

Hotel Posada San Pedro Puebla
01.2011 - 01.2012

Formación

B.A. - Hotel & Restuarant Mangement

Universidad de las Americas Puebla
Puebla

Enfatiza tus habilidades clave

  • Event planning and organization
  • Negotiation
  • High-performance team leadership
  • Problem-solving
  • Proactivity and results orientation
  • KPI management
  • Consultative sales
  • Customer service
  • Compromiso con la empresa
  • Proactividad
  • Liderazgo y motivación
  • Dirección de personal
  • Habilidades comerciales

Cronología

General Manager

Hampton Inn & Suites by Hilton Puebla
10.2022 - 10.2025

Director of Sales

MM Grand Tapestry Collection by Hilton
10.2019 - 10.2022

Area General Manager

Oyo Rooms
08.2019 - 04.2020

Director of Sales

Hilton Garden Inn Puebla Angelopolis
01.2018 - 01.2019

Operations Manager

Filadelfia Suites Hotel Boutique CDMX
01.2017 - 01.2018

Corporate Sales Manager (Opening)

Hotel Ramada Encore Puebla
01.2016 - 01.2017

Corporate Sales Manager

Presidente InterContinental Puebla
01.2015 - 01.2016

Banquet Manager

Camino Real Puebla Angelópolis
01.2014 - 01.2015

Group Sales Manager

Marriott Mesón del Ángel Puebla
01.2012 - 01.2014

Sales Executive

Hotel Posada San Pedro Puebla
01.2011 - 01.2012

B.A. - Hotel & Restuarant Mangement

Universidad de las Americas Puebla
CIRSE FERNANDEZ GARCIA