CIRSE FERNANDEZ GARCIA
Resumen profesional
I am a results-driven professional, proactive, adaptable to change, and passionate about innovation, learning, and sharing knowledge. Customer service is my passion.
Datos destacados
15
15
years of professional experience
Experiencia
General Manager
Hampton Inn & Suites by Hilton Puebla
10.2022 - 10.2025
- Sales team leadership
- Work plan creation
- Annual budget development
- Competitor analysis
- Sales strategies
- Teamwork
- Revenue and OTA monitoring
- Production analysis
- Hotel positioning
- Guest complaint follow-up
- Maintenance follow-up
Director of Sales
MM Grand Tapestry Collection by Hilton
10.2019 - 10.2022
- Global hotel budget management
- Supervision of all hotel departments
- Operational oversight
- Work plan development
- Compliance with brand standards
- Internal problem resolution
- Guest complaint follow-up
- Supervision of guest-contact areas to minimize complaints
- Recruitment and selection
- Sales monitoring to meet objectives
- Internal event planning and supervision
- Supervision of maintenance area and vendor follow-up
- Civil Protection plan development
- Internal brand QA audits management
- B2B and B2C
Area General Manager
Oyo Rooms
08.2019 - 04.2020
- Hotel KPI management (customer acquisition and retention)
- Operational and administrative hotel management
- Complaint handling
- Training development (brand standards, complaint management, front desk, housekeeping)
- B2B and B2C Sales
Director of Sales
Hilton Garden Inn Puebla Angelopolis
01.2018 - 01.2019
- Hotel budget management
- Supervision of all hotel departments
- Leadership of a 12-person team
- Hotel commercialization
- Administrative area management
- Hotel positioning with nearby companies
- Revenue optimization
- OTA management
- Contingency management experience
- Rate structure creation
- Incentive club administration for key clients
Operations Manager
Filadelfia Suites Hotel Boutique CDMX
01.2017 - 01.2018
- Hotel positioning with new companies (new opening)
- Pre-sale strategy analysis and execution
- Client presentations and sales pitches
- Sales closures
- Rate structure development
Corporate Sales Manager (Opening)
Hotel Ramada Encore Puebla
01.2016 - 01.2017
- Account maintenance and follow-up
- Client incentive club management
- Sales goal setting and achievement
- Sales budget compliance
- Competitor analysis
- Sales executive leadership
- Project closures with key companies
- Transportation logistics
Corporate Sales Manager
Presidente InterContinental Puebla
01.2015 - 01.2016
- Event logistics
- Sales budget planning and compliance
- Event sales closure
- Event operations
- Quotation development
- B2B and B2C Sales
Banquet Manager
Camino Real Puebla Angelópolis
01.2014 - 01.2015
- Group prospecting, closing, and operations
- Food logistics
- Management of:
- Sports groups
- Shows
- Incentive groups
- Congresses and conventions
- Key account incentive club management
Group Sales Manager
Marriott Mesón del Ángel Puebla
01.2012 - 01.2014
- Client prospecting
- Client portfolio growth
- Sales pitches and client presentations
- Sales blitz campaigns in various cities
- Group management
- Event logistics
- Rate negotiation
Sales Executive
Hotel Posada San Pedro Puebla
01.2011 - 01.2012
Formación
B.A. - Hotel & Restuarant Mangement
Universidad de las Americas Puebla
PueblaEnfatiza tus habilidades clave
- Event planning and organization
- Negotiation
- High-performance team leadership
- Problem-solving
- Proactivity and results orientation
- KPI management
- Consultative sales
- Customer service
- Compromiso con la empresa
- Proactividad
- Liderazgo y motivación
- Dirección de personal
- Habilidades comerciales
Cronología
General Manager
Hampton Inn & Suites by Hilton Puebla
10.2022 - 10.2025
Director of Sales
MM Grand Tapestry Collection by Hilton
10.2019 - 10.2022
Area General Manager
Oyo Rooms
08.2019 - 04.2020
Director of Sales
Hilton Garden Inn Puebla Angelopolis
01.2018 - 01.2019
Operations Manager
Filadelfia Suites Hotel Boutique CDMX
01.2017 - 01.2018
Corporate Sales Manager (Opening)
Hotel Ramada Encore Puebla
01.2016 - 01.2017
Corporate Sales Manager
Presidente InterContinental Puebla
01.2015 - 01.2016
Banquet Manager
Camino Real Puebla Angelópolis
01.2014 - 01.2015
Group Sales Manager
Marriott Mesón del Ángel Puebla
01.2012 - 01.2014
Sales Executive
Hotel Posada San Pedro Puebla
01.2011 - 01.2012
B.A. - Hotel & Restuarant Mangement
Universidad de las Americas Puebla