Cirstie Franklin
Mesa,AZ
Overview
10
10
years of professional experience
Work History
Server Manager
Tom’s BBQ
Mesa, AZ
01.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to customers.
- Handled guest complaints and concerns in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server
Tom’s BBQ
Mesa, AZ
09.2018 - 01.2022
- Provided multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Assistant
Brown’s Upholstery
Mesa, AZ
02.2018 - 08.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Cashier
McDonald's Restaurant
05.2015 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Timeline
Server Manager
Tom’s BBQ
01.2022 - Current
Server
Tom’s BBQ
09.2018 - 01.2022
Sales Assistant
Brown’s Upholstery
02.2018 - 08.2019
Cashier
McDonald's Restaurant
05.2015 - 03.2019