Peyton White
Mentor
Summary
I have worked at the same location for several years while putting myself through college. I started as a dishwasher and over a 4 year period have moved through the ranks to server manager. This shows my dedication to doing the best I possibly can as well as my strong work-ethic. Over the course of these positions I have utilized and obtained strong social skills, a charismatic personality and an overall drive to succeed.
Overview
4
4
years of professional experience
Work History
Server Manager
Mean Mugs Pub
10.2025 - Current
- Managed daily operations, ensuring efficient service flow and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Coordinated communication between kitchen and front-of-house teams for timely order delivery.
- Assisted in any and all complications, problems, and other necessary concerns that may have presented.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
Mean Mugs Pub
09.2024 - Current
- Trained new servers on menu knowledge and customer service standards.
- Streamlined order-taking process, improving overall efficiency during peak hours.
- Provided exceptional customer service, enhancing guest satisfaction and repeat business.
- Developed relationships with regular customers, fostering a welcoming atmosphere and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Expeditor
Mean Mugs Pub
04.2022 - Current
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Worked in a high stress environment
- Managed communication between kitchen staff and servers for efficient service flow.
- Monitored order accuracy and presentation before dispatching to customers.
- Trained new staff on expediting procedures and best practices to enhance team performance.
- Assisted preparation of food plates, overseeing quality, and appearance.
Dishwasher
Mean Mugs Pub
04.2022 - 03.2023
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Sorted and organized dishware, glassware, and utensils for efficient workflow.
- Maintained cleanliness of kitchen and dining area to support operational efficiency.
- Assisted staff by promptly cleaning dishes and utensils during peak service hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
Education
Bachelor of Arts - Criminology
Cleveland State University
Cleveland, Ohio, OH05-2028
High School Diploma -
Mentor High School
Mentor, OH05-2024
Skills
- Restaurant operations
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
Timeline
Server Manager
Mean Mugs Pub
10.2025 - Current
Server
Mean Mugs Pub
09.2024 - Current
Expeditor
Mean Mugs Pub
04.2022 - Current
Dishwasher
Mean Mugs Pub
04.2022 - 03.2023
Bachelor of Arts - Criminology
Cleveland State University
High School Diploma -
Mentor High School