Alexis Small
Converse,LA
Summary
Dynamic individual with a proven track record in customer service and team support at Martone's Italian Restaurant. Skilled in cash handling and file maintenance, I excelled in training staff and enhancing guest experiences, fostering loyalty through effective communication and problem resolution. Committed to maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server Manager
Martone's Italian Restaurant
07.2020 - Current
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Pharmacy Clerk
Curtis Family Pharmacy
12.2022 - 05.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Education
Bachelor of Science - Psychology
Northwestern State University of Louisiana
Natchitoches, LA12-2023
Skills
- Team member support
- Customer service
- Cash handling
- File maintenance
Timeline
Pharmacy Clerk
Curtis Family Pharmacy
12.2022 - 05.2023
Server Manager
Martone's Italian Restaurant
07.2020 - Current
Bachelor of Science - Psychology
Northwestern State University of Louisiana