Cirstie Lewis
Humble,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Forward Air. Expert in employing critical thinking and computer literacy to resolve complex issues, achieving efficient and satisfactory outcomes. Excelled in fast-paced environments, significantly improving service delivery and operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Forward Air
03.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Delivery Driver
DHL
03.2019 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Front Office Specialist
Children's First Academy
01.2007 - 09.2013
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Conducted regular audits of student files to ensure accuracy and completeness.
- Greeted, registered, and checked in parents.
- Reviewed and updated student attendance information in database for accuracy.
Education
Associate of Science - Education
Lone
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Organization
- Computer Literacy
Timeline
Customer Service Representative
Forward Air
03.2021 - 06.2024
Delivery Driver
DHL
03.2019 - 03.2021
Front Office Specialist
Children's First Academy
01.2007 - 09.2013
Associate of Science - Education
Lone
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