Carolyn "Cissy" Murphy
Savannah,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Real Estate Broker/Owner
Callens Realty, LLC
Pickwick TN
01.2009 - Current
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
- Developed office policies to ensure proper procedures for each transaction.
- Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
- Managed accounts payable and receivable processes to ensure accuracy and timeliness.
- Reconciled bank statements and financial transactions to maintain financial integrity.
- Daily use of Quickbooks, Microsoft Office, and real estate software.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled agents for shifts and assigned clients, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Office Manager
Callens Realty and Callens Construction Company
Pickwick TN
05.2006 - 01.2009
- Designed and implemented filing system to improve document retrieval and organization across departments.
- Oversaw daily operations, ensuring efficient workflow across office and construction functions.
- Implemented technology solutions that automated routine tasks, improving overall team productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Accounting
Jackson State Community College
Jackson, TNSkills
- Licensed real estate broker in TN & MS
- Analytical problem solving
- Skilled in prioritizing concurrent responsibilities
- Self-Directed
- Team leadership
- Property management
- Escrow administration
- Financial record management with QuickBooks
- Skilled in Microsoft Office applications
- Client support
Timeline
Real Estate Broker/Owner
Callens Realty, LLC
01.2009 - Current
Office Manager
Callens Realty and Callens Construction Company
05.2006 - 01.2009
Accounting
Jackson State Community College