Cissy Lawrence
JX Enterprises
Peoria,IL
18
years of professional experience
Customer-focused Service Advisor experienced in building client relationships and delivering accurate service estimates. Enhanced communication between technicians, parts staff, and customers to ensure clarity on repair status and appointment scheduling. Contributed to streamlined operations through effective warranty processing and service record management.
Work History
Service Writer
1 Year 7 Months- Opened repair orders for heavy-duty truck service at JX Enterprises.
- Prepared service estimates for diesel truck maintenance and repairs.
- Communicated repair status between technicians, parts staff, and customers.
- Scheduled service appointments with fleet customers and drivers.
- Reviewed warranty details and processed claim paperwork.
- Updated service records in dealership management systems.
Service Manger
11 Months- Oversaw customer service operations for Speedo swimwear inquiries and order support, ensuring timely responses and satisfaction.
- Addressed complex customer complaints, returns, and warranty requests, facilitating effective resolutions through clear communication.
- Conducted training for service staff on Speedo products, policies, and customer care standards, enhancing team knowledge and customer interactions.
Service Advisor
1 Year 10 Months- Delivered exceptional customer service, fostering strong client relationships that encouraged repeat business.
- Used strong communication skills to explain service recommendations and pricing options.
- Addressed customer complaints and issues promptly, ensuring resolution and maintaining customer loyalty.
Service Advisor
2 Years 4 Months- Collaborated with technicians to enhance service accuracy and completion efficiency.
- Used strong communication skills to explain service recommendations and pricing options.
- Resolved customer complaints and issues in a professional and timely manner.
- Resolved escalated customer complaints upheld company reputation for excellent service.
- Managed high volume of customer inquiries improved response time and efficiency.
- Collaborated with technicians to ensure accurate and efficient service completion.
Service Advisor
2 Years 6 Months- 3+ years of providing excellent customer service and support within the automotive industry.
- Coordinated scheduling, quoting, and service delivery for customer vehicles, ensuring timely and efficient service.
- Strong communication skills in collaborating with technicians and resolving customer concerns.
- Communicated effectively with technicians and customers to resolve issues, improving overall customer satisfaction.
- Utilized active listening and empathy skills to provide exceptional customer support.
- Assisted customers with product information, troubleshooting, and order processing efficiently.
- Proficient in using automotive software systems to update and track service records.
- Resolved customer inquiries and complaints promptly and professionally in a busy call center.
Service Advisor
1 Year 6 Months- Provided exceptional customer service through active listening and problem-solving skills.
- Coordinated service appointments and streamlined scheduling processes, enhancing workflow efficiency.
- Resolved customer complaints with a focus on customer satisfaction and retention.
- Managed escalated customer issues efficiently, de-escalating conflicts while maintaining professionalism.
- Utilized strong communication skills to effectively interact with a diverse customer base.
- Handled inquiries professionally, delivering accurate information and effective solutions.
- Collaborated with team members to improve service delivery and exceed customer expectations.
- Handled inquiries with professionalism and courtesy, providing accurate information and solutions.
- Resolved customer complaints to ensure satisfaction and foster customer loyalty.
Service Advisor
1 Year 1 Month- Cultivated strong customer relationships, enhancing repeat business and driving referrals.
- Advised customers on automotive service options, leveraging communication skills to clarify needs and solutions.
- Maintained accurate service records and scheduling to optimize workflow and meet customer needs.
- Coordinated with technicians and parts department to ensure timely vehicle repairs and customer satisfaction.
Service Advisor
6 Years 2 Months- Provided exceptional service by actively listening to customer concerns and finding timely resolutions.
- Successfully managed customer inquiries and concerns to ensure satisfaction and loyalty.
- Demonstrated strong problem-solving abilities to resolve customer concerns in a timely and efficient manner.
- Actively listened to customer concerns, delivering timely resolutions and ensuring exceptional service.
- Built positive relationships through approachability, empathy, and professionalism.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Assisted with scheduling, training, and supervision of staff members in daily operations.
- Developed and implemented new strategies to improve efficiency and productivity in the workplace.
Education
High School Diploma
Skills
Repair order writing
Auto estimation
Warranty processing
Estimating software
Service documentation
Service operations management
Dealership experience
Customer service
Supervisory experience
Mechanical knowledge
Payment processing
Digital record management
Microsoft Office
Microsoft Word
Phone etiquette
Personal Information
Title: Service Advisor
LANGUAGES
Title: Service Advisor
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Peoria, IL
Open to relocation:
Yes
Minimum Desired Compensation
$66000/yr
Timeline
Service Writer
JX Enterprises
03.2025 - CurrentRead More
Service Manger
Speedo
04.2024 - 03.2025Read More
Service Advisor
Truck Country Companies
04.2022 - 02.2024Read More
Service Advisor
Truck Country Companies
11.2019 - 03.2022Read More
Service Advisor
GAT Truck Center
05.2017 - 11.2019Read More
Service Advisor
Monson Truck & Trailer Repair Inc.
11.2015 - 05.2017Read More
Service Advisor
Thompson Truck & Trailer
10.2014 - 11.2015Read More
Service Advisor
Travel Center of America
08.2008 - 10.2014Read More
BlackHawk Outreach
High School Diploma
07.1998Read More