Cithlaly Padilla
Pharr,TX
Summary
Hardworking and passionate Golf Services Playmaker bringing top-notch skills in communication, active listening and problem-solving skills. Dedicated to providing highest standard of service and creating warm and welcoming environment for players and playmakers. Enhances Player experience by employing service-oriented behaviors, understanding player desires, and customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Golf Services Playmaker
Topgolf
05.2021 - Current
- Completed store opening and closing procedures.
- Trained and mentored new playmakers.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Cultivated warm relationships with regular players.
- Maintained player satisfaction with forward-thinking strategies focused on addressing players needs and resolving concerns, complaints, and issues.
- Used POS system to process sales, returns, discounts and gift card activations.
Sales Associate
Hot Topic
11.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Caddie/FoodRunner
TopGolf
03.2020 - 05.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
No Degree - Education
The University of Texas Rio Grande Valley
Edinburg, TX05.2026
High School Diploma -
Vanguard Rembrandt Secondary
1200 E Kelly Ave, Pharr, TX 7857706.2020
Skills
- Critical Thinking
- Conflict Resolution
- POS Systems Expertise
- Customer Service
- Managing Multiple Tasks
- Calm and Professional Under Pressure
Timeline
Sales Associate
Hot Topic
11.2021 - 12.2022
Golf Services Playmaker
Topgolf
05.2021 - Current
Caddie/FoodRunner
TopGolf
03.2020 - 05.2021
No Degree - Education
The University of Texas Rio Grande Valley
High School Diploma -
Vanguard Rembrandt Secondary
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