CITLALI CANTOR
Capitol Height,MD
Summary
Results-driven Retail Sales Associate with strong expertise in customer service and teamwork. Fluent in Spanish, effectively enhances customer satisfaction and loyalty through attentive service. Demonstrates adaptability in fast-paced environments while leveraging communication and problem-solving skills to resolve issues. Eager to transition into a new field, bringing a solid foundation in customer engagement and collaboration.t.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Title Agent Representative
Maryland Express Tag and Title
Bowie, MD
04.2025 - Current
- Processed vehicle title and registration paperwork with accuracy and compliance.
- Verified VINs, ownership documents, and customer information for DMV submissions.
- Prepared tag, title, and transfer application according to state requirements.
- Communicated with customers to explain required documents and transaction steps.
- Reviewed applications for errors and corrected missing information before submission.
- Entered transaction details into office systems and maintained organized records.
- Assisted with tag issuance, temporary registrations, and related title services.
- Coordinated with state motor vehicle offices to resolve title and registration issues.
- Increased customer retention by consistently meeting deadlines for delivering title reports and commitments.
- Supported company growth initiatives by participating in business development activities such as networking events and community outreach efforts.
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Contributed to a positive team environment by offering assistance to colleagues when needed and sharing best practices for efficient title processing procedures.
- Inquired with Maryland Motor Vehicle Department about status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Retail Sales Associate
Ross Stores
Upper Marlboro, MD
12.2023 - 04.2024
- Welcomed customers at store entrance, creating a friendly atmosphere. and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries about products and services. complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Improved customer satisfaction through exceptional service and prompt resolution of concerns, fostering positive shopping experiences.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained vigilance on the sales floor to identify and report potential theft risks.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Master of Science - Health Administration
Mary Baldwin University
Staunton, VA05.2028
High School Diploma - undefined
Largo High School
Upper Marlboro, MD05.2024
Skills
- Document verification
- Attention to detail
- Customer service
- Client communication
- Customer assistance
- Problem-solving
- Time management
- Teamwork
- Collaboration
- FLUENT IN Spanish
- Flexible schedule
- Verbal and written communication
- Document verification
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
EDUCATION
MBU Merit Scholarship Recipient, Awarded VWIL Affinity Award, Honor Roll 1st Semester, 2022, Honor Roll 2nd Semester, 2022, Honor Roll 1st Semester, 2023, Honor Roll 2nd Semester, 2023, Honor Roll 1st Semester, 2024, Honor Roll 2nd Semester, 2024
Timeline
Title Agent Representative
Maryland Express Tag and Title
04.2025 - Current
Retail Sales Associate
Ross Stores
12.2023 - 04.2024
High School Diploma - undefined
Largo High School
Master of Science - Health Administration
Mary Baldwin University