Citlali Espejel
Fresno,CA
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Crew Member
Chipotle
02.2024 - 08.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Barista
Starbucks
08.2022 - 08.2023
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Customer Service Representative
Watershed
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Associate of Arts - Business Economics
Fresno City College
Fresno, CA12-2025
High School Diploma -
El Cerrito High School
06.2023
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Team Player
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Cleanliness
Languages
Spanish
Limited Working
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Crew Member
Chipotle
02.2024 - 08.2024
Barista
Starbucks
08.2022 - 08.2023
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
Customer Service Representative
Watershed
02.2022 - 11.2022
High School Diploma -
El Cerrito High School
Associate of Arts - Business Economics
Fresno City College
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