Citlali Garcia
Houston,TX
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Office management professional with a track record of optimizing administrative functions and fostering productive productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
2
2
Languages
27
27
years of professional experience
Work History
Office Manager
Amax Auto insurance
Houston, TX
07.2024 - 07.2026
- Cultivated positive team environment, enhancing collaboration and boosting overall morale in office.
- Streamlined office processes, reducing administrative turnaround times and improving efficiency in daily operations.
- Implemented a digital filing system, minimizing paper usage and facilitating quicker access to essential documents.
- Monitored office expenses and created budget reports, identifying cost-saving opportunities that improved resource allocation.
- Optimized scheduling procedures, achieving gains in productivity and reducing employee overtime.
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated communication between departments to enhance collaboration and service delivery.
Sales Manager
Amtex Auto Insurance
Houston, TX
03.2018 - 03.2021
- Resolved customer relations issues to enhance client satisfaction and retention.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached employees on selling methods and promoted cross-selling, resulting in increased revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Organized promotional events and engaged with community to boost sales volume.
Sells Manager
Coles Flea Market
01.2000 - 02.2016
- Developed training manuals to effectively resolve challenging customer issues.
- Resolved negative customer feedback promptly to enhance customer satisfaction.
- Delivered product and leadership support to representatives and clients to foster strong relationships.
Healthy Living Assistant
Membership Services, MD Anderson Family YMCA
10.2014 - 01.2016
- Collected customer feedback and implemented process changes to enhance customer satisfaction.
- Ran reports and provided data to meet customer reporting requirements.
- Conducted follow-up calls with customers reporting product issues to strengthen customer loyalty.
- Achieved recognition as 'Top Seller' during tenure at the company.
Secretary
Gardere Law Firm
07.2013 - 08.2013
- Accommodated unusual customer requests by making reasonable procedure exceptions.
- Provided accurate information in response to customer inquiries.
- Managed scheduling and calendar coordination for attorneys, optimizing workflow and client meeting efficiency.
- Prepared legal documents, ensuring accuracy and compliance with firm protocols and regulations.
- Facilitated communication between clients and legal teams, enhancing information flow and responsiveness.
Education
High School Diploma -
Jeff Davis High School
Houston, TX01-2014
Skills
- Office coordination
- Service management
- Budget management
- Workflow optimization
- Process improvement
- Vendor management
- Customer service
- Conflict resolution
- Problem solving
- Organizational management
- Team player
- Active listening
LANGUAGES
Spanish
Native
Accomplishments
- Recognized by management for [Reason for recognition] that [Outcome statement].
Timeline
Office Manager
Amax Auto insurance
07.2024 - 07.2026
Sales Manager
Amtex Auto Insurance
03.2018 - 03.2021
Healthy Living Assistant
Membership Services, MD Anderson Family YMCA
10.2014 - 01.2016
Secretary
Gardere Law Firm
07.2013 - 08.2013
Sells Manager
Coles Flea Market
01.2000 - 02.2016
High School Diploma -
Jeff Davis High School