Citlali Guadalupe Flores Medina
Odenville
Summary
Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Experienced in payment processing and financial transactions management. Familiarity with various accounting software platforms and adept at managing large volumes of invoices, payments, and transaction records. Demonstrated skills in error detection, problem-solving, and maintaining high accuracy rates. Proven record of improving efficiency and streamlining payment processes in previous roles. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Payment Processor
Birmingham Water Works
Birmingham, AL
09.2016 - 04.2022
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Processed customer payments accurately and efficiently daily.
- Reviewed payment transactions for discrepancies and resolved issues, enhancing customer satisfaction.
- Investigated and resolved customer complaints regarding incorrect or delayed payments, ensuring timely solutions.
- Assisted customers with account inquiries, providing updates on payment status and addressing other related issues.
- Maintained compliance with financial regulations and company policies consistently.
- Trained new staff on payment processing procedures and systems.
- Verified customer account information prior to processing payments.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Cashier Team Lead
Academy Sports and Outdoors
Trussville, Alabama
05.2014 - 09.2016
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on procedures and system usage.
- Managed schedule to optimize staff coverage during peak hours.
- Conducted cash register audits to maintain accuracy in transactions.
- Maintained a clean and organized checkout area for positive customer experience.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Supported other teams when necessary, such as stocking shelves or bagging.
Packer Operator
Homeland Vinyl Products
Birmingham, AL
11.2013 - 12.2013
- Operated packaging machinery efficiently to ensure smooth production flow.
- Maintained cleanliness and organization in the work area for safety compliance.
- Inspected finished products for quality standards before packaging and shipping.
- Troubleshot minor equipment issues to minimize downtime during packing operations.
Copy and Print Associate
Office Depot
Trussville, AL
06.2013 - 11.2013
- Managed copy and print orders for various client projects.
- Collaborated with clients to understand project specifications and requirements.
- Copied documents and handled binding for finishing work.
- Processed customer transactions efficiently at retail checkout stations.
- Managed cash drawer and balanced transactions at the end of each shift.
- Assisted customers in locating products throughout the store.
- Organized workspace for efficient workflow and productivity during peak hours.
Education
High School - undefined
Clay Chalkville High School
Clay, AL05.2013
Skills
- Motivated Accounting Professional experienced in payment processing, invoice management, and financial transactions
- Improved efficiency and streamlined payment processes through strong problem-solving skills and attention to detail
- Collaborative Team Leader skilled in project management, training, and performance monitoring, dedicated to fostering a productive and motivated work environment
Languages
Spanish Native/ Bilingual
English Professional
Timeline
Payment Processor
Birmingham Water Works
09.2016 - 04.2022
Cashier Team Lead
Academy Sports and Outdoors
05.2014 - 09.2016
Packer Operator
Homeland Vinyl Products
11.2013 - 12.2013
Copy and Print Associate
Office Depot
06.2013 - 11.2013
High School - undefined
Clay Chalkville High School