MELISSA YOCUM
STRAWBERRY PLAINS,TN
Summary
Motivated professional with experience in Microsoft products such as word, excel, and access. Talent for quickly learning, Ability to maintain professional communication with all levels of management. Demonstrated ability to handle customer service issues, and confidential information. Ability to multitask, prioritize work flow, and meet deadlines.
Overview
25
25
years of professional experience
Work History
Payment Processor
Reliant Capital Solutions
04.2024 - Current
- Process payments for Alaska Government, South Dakota Government and Ohio Attorney General
- Balance and Reconcile Ohio Attorney General Payments daily and weekly
- Ensure all payments are processed in a timely manner
- Assist with other payment databases as needed
Administrative Assistant
Nations Default Service (First Horizon Bank)
09.2013 - 03.2024
- Open and distribute mail for Bankruptcy Team, and Foreclosure Team
- Retrieve pre-foreclosure report and use report to order appraisals
- Order Appraisals for Foreclosure, Bankruptcy, Short Sale, and Deceased Accounts
- Maintain Status of outstanding appraisals to ensure timely completion
- Order and analyze Credit Bureau Reports
- Order and analyze Title Reports
- Obtain necessary documents for the completion of equity reviews, as well as upload documents to document imaging system
- Complete Equity Reviews by entering important information in CACS and proper Database
- Refer accounts to third party vendor to initiate Foreclosure action
- Complete Foreclosure Weekly Sales Report, Weekly Web Update for Foreclosure Sales, Second Mortgage Report, Repossession Reports, and No Equity Scheduled Foreclosure Reports in a timely and accurate manner
- Receive and process Payoff Requests, as well as Third Party Authorizations
- Monitor Email boxes for Bankruptcy, Equity Review, and Foreclosure Teams, and forward emails to proper specialists
Merchandise Processor
Limited Brands (Acloche)
11.2011 - 03.2013
- Scan merchandise and place merchandise with correct order
- Package ordered merchandise in proper shipping package
- Prepare merchandise for shipment
- Gift wrap ordered items as necessary
- Use WMS computer program to process orders
- Fill out proper paperwork for international shipments
- Prepare merchandise for holiday orders
- Use RF scanners to research package
- Met or Exceeded required units per hour monthly
Functional Coordinator
Huntington Bank
08.2000 - 11.2010
- Process various payments for the following bank products: vehicle loans and leases, charged-off personal credit lines, charged-off checking and savings accounts, charged-off mortgages, bankruptcy payments, third party agency payments
- Balanced General Ledgers
- Make weekly schedule for employees
- Maintain workflow logs
- Train new functions to team members
- Supervised four employees
- Ensure all work was completed the same day
- Assisted supervisor with office duties including fixing computer programs, fixing printers, faxing paperwork, filing paperwork, answering phones and taking messages when supervisor was out of the office
- Wrote and maintained Department Procedures
- Set up ACH payments for Auto Loan and Lease Payments
- Processed, analyzed and updated Credit Bureau Reports
- Reviewed accounts to process detailed Payment Histories
- Tested and helped implement new systems and new processes
Education
Business Management - Business Management, Finance
FRANKLIN UNIVERSITY
Diploma -
GAHANNA LINCOLN HIGH SCHOOL
06.2000
Skills
- Electronic payments
- Payment reconciliation
- Credit card processing
- Transaction processing
- Banking operations
- ACH transactions
- Confidentiality
- Customer service support
- Microsoft Excel
- Financial records and reporting
- Accurate payment posting
- Month-end closing procedures
- Process improvements
- Research and due diligence
- Payment posting
- Adjustment posting
- Data entry and management
- Spreadsheets and journal entries
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Proactive and Self-motivated
- Microsoft office
- Data entry
Timeline
Payment Processor
Reliant Capital Solutions
04.2024 - Current
Administrative Assistant
Nations Default Service (First Horizon Bank)
09.2013 - 03.2024
Merchandise Processor
Limited Brands (Acloche)
11.2011 - 03.2013
Functional Coordinator
Huntington Bank
08.2000 - 11.2010
Business Management - Business Management, Finance
FRANKLIN UNIVERSITY
Diploma -
GAHANNA LINCOLN HIGH SCHOOL
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