Jennifer Hoard
Plainfield,IL
Summary
Results-driven Medical Billing Manager with extensive experience at Dupage Medical Group, enhancing revenue cycle management and reducing denied claims through meticulous attention to detail and effective communication. Proficient in electronic payments and customer service, I foster team collaboration to optimize billing processes and improve patient satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Payment Processor
Dupage Medical Group
Downers Grove, IL
12.2017 - 03.2021
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
- Evaluated emerging technologies and software applications to determine potential benefits for enhancing the payment processing function, recommending new tools or upgrades as appropriate.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
- Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solutions.
- Strengthened security measures for sensitive customer information by adhering to strict guidelines and protocols.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
- Assisted in the development of training materials for new Payment Processors, ensuring a smooth onboarding process.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports using Software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
Medical Receptionist
Dupage Medical Group
Joliet, IL
05.2017 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Medical Billing Manager
Dr. Wunderlich and Associates
Joliet, IL
03.2014 - 05.2017
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
- Performed billing, collection, and reporting functions for office generating over $Amount annually.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Monitored compliance with industry regulations to mitigate risks associated with audits and penalties.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
Billing Manager
Joliet Headache and Neuro Center
Joliet, IL
10.2008 - 02.2014
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Worked with customers to develop payment plans and bring accounts current.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
Education
Certificate For Unit Clerk And Medical Terminology -
Riverside Regional Medical Center
Newport News, VASkills
- Electronic payments
- Payment reconciliation
- Credit card processing
- Transaction processing
- Invoice verification
- Payment disputes
- ACH transactions
- Customer service support
- Accounts receivable
- Claims processing
- Microsoft Excel
- Financial records and reporting
- Collections
- Data inputting
- Accurate payment posting
- Account reconciliation
- Investigative research
- Payment management
- Month-end closing procedures
- Dispute resolution
- Invoicing proficiency
- Aging reports analysis
- Invoice preparation
- Credit and collections
- Statement preparation
- Cross-functional team collaboration
- Research and due diligence
- Payment posting
- Codes reviewing
- Data entry and management
- Coding proficiency
- Adjustment posting
- Debt collection
- Accounts receivable expertise
- Bill processing
- Contract reviewing
- Statement issuing
- Spreadsheets and journal entries
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Proactive and Self-motivated
- Microsoft office
Timeline
Medical Payment Processor
Dupage Medical Group
12.2017 - 03.2021
Medical Receptionist
Dupage Medical Group
05.2017 - 12.2017
Medical Billing Manager
Dr. Wunderlich and Associates
03.2014 - 05.2017
Billing Manager
Joliet Headache and Neuro Center
10.2008 - 02.2014
Certificate For Unit Clerk And Medical Terminology -
Riverside Regional Medical Center