Wieska Halbur
Wilmington,VT
Summary
While at Cvikota Company, specialized in electronic payments, fostering customer service relations, excelled in payment reconciliation ensuring high accuracy and positive work environment. As a Resort Services Manager at Mount Snow, demonstrated success in streamlining operations for cost savings, enhancing guest experiences, and leading teams to achieve operational excellence creating a supportive and fun work atmosphere.
Overview
20
20
years of professional experience
Work History
Payment Processor
Cvikota Company, Inc
10.2019 - 03.2021
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Entered figures using 10-key calculator to compute data quickly.
Resort Services Manager
Mount Snow Resort
11.2000 - 06.2018
- Developed strong relationships with guests, ensuring long-term partnerships and repeat business opportunities.
- Monitored inventory levels and placed orders to replenish stock.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Initiated cross-functional team collaborations to address complex guest challenges efficiently while fostering a collaborative working culture within the organization.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Oversaw budgeting and financial planning for the department, achieving cost savings through streamlined operations and optimized resource utilization.
- Assisted in talent acquisition efforts for the guest services department, identifying top candidates with relevant skills and experience needed to support the organization.
- Developed and implemented guest services policies and procedures.
- Implemented training programs to enhance staff skills, leading to an improved guest experience.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored guest services staff performance and provided feedback for improvement.
- Hired, trained and supervised team of guest services staff members to meet business goals.
- Resolved guest complaints in professional and timely manner.
- Developed and maintained positive relationships with guests to build rapport and trust.
- Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - Political Science
Trinity College
Burlington, VTSkills
- Electronic Payments
- Payment reconciliation
- Credit card processing
- Transaction Processing
- Customer service support
- Data inputting
- Accurate payment posting
- Team Bonding
- Customer Relations
Timeline
Payment Processor
Cvikota Company, Inc
10.2019 - 03.2021
Resort Services Manager
Mount Snow Resort
11.2000 - 06.2018
No Degree - Political Science
Trinity College
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