Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

LAUREN USRY

Wilmington,VT

Summary

Resourceful professional with a solid history of driving operational improvements and profitability. Expertise in event management and compliance, with a dedication to optimizing processes and achieving client satisfaction. Proven ability to thrive in rapidly changing environments.

Overview

8
8
years of professional experience

Work History

Manager of Operations/Event Coordinator

Sugar Maple Inn
West Dover, VT
04.2022 - Current
  • Ensured that each department delivers a consistently high standard of guest service. Also, achieve business objectives, and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
  • Plan and direct the inn's main operations, including quality, standards, cleanliness, and guest satisfaction.
  • Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
  • Developed and executed a comprehensive staff training program focused on customer relationship management, boosting staff efficiency by 20%, and enhancing guest feedback positivity.
  • Worked closely with clients to tailor events to their specific needs, resulting in a 25% increase in client satisfaction, and long-term partnerships.
  • Successfully managed event budgets of up to $300,000, from corporate events to weddings, ensuring every dollar was spent effectively.
  • Negotiated with over 30 vendors to secure cost-effective services for each event.

Event Coordinator

Fertile Ground Beer Co.
Jackson, MS
01.2021 - 04.2022
  • Created detailed timelines to ensure deadlines were met for all marquee events.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
  • Coordinated with marketing firms to craft our event website, follow-up surveys, advertising campaigns, and oversee all social media accounts.
  • High success rate in corporate events, product launches, retreats, conferences, and awards ceremonies.

General Manager

Aspen Suites Hotel
Homer, AK
01.2017 - 12.2020
  • Managed day-to-day operations for a 72-unit hotel, improving operational efficiency and guest satisfaction through strategic planning.
  • Led a team of 20+ personnel, overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Bachelor of Business Administration -

MISSISSIPPI STATE UNIVERSITY
MS
01.2015

Associate of Arts Degree -

TRINIDAD STATE COLLEGE
Trinidad, CO
01.2011

Skills

  • Staff development and performance tracking
  • Budget management
  • Revenue generation and project management
  • Inventory oversight
  • Effective communication
  • Contract negotiation

Affiliations

  • American Marketing Association
  • Zeta Tau Alpha Sorority
  • Dean's Community Service Award
  • TSC Softball
  • Phi Theta Kappa Honor Society

References

References available upon request.

Timeline

Manager of Operations/Event Coordinator

Sugar Maple Inn
04.2022 - Current

Event Coordinator

Fertile Ground Beer Co.
01.2021 - 04.2022

General Manager

Aspen Suites Hotel
01.2017 - 12.2020

Bachelor of Business Administration -

MISSISSIPPI STATE UNIVERSITY

Associate of Arts Degree -

TRINIDAD STATE COLLEGE

Similar Profiles

CREATE PROFILE
LAUREN USRY