Citlali Martinez
Lexington,KY
Summary
Detail-oriented Patient Relations Assistant skilled in patient registration and appointment scheduling. Known for delivering exceptional customer service in fast-paced environments, contributing to improved patient experiences and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Assistant
UK Healthcare
Lexington, KY
04.2022 - Current
- Assisted patients with inquiries and appointment scheduling in a healthcare setting.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Sales Associate
Macys
Lexington, KY
10.2018 - Current
- Assist customers with product selection and inquiries in a fast-paced retail environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Participated in merchandising efforts to create appealing product displays throughout the store.
Spanish Medical Interpreter
Pure Language Services
Lexington, KY
07.2021 - 11.2021
- Facilitated communication between Spanish-speaking patients and healthcare providers.
- Maintained confidentiality while handling sensitive patient information.
- Demonstrated sensitivity towards diverse cultural backgrounds while providing interpretation services.
Education
Elementary Education
Bluegrass Community And Technical College
Lexington, KYSkills
- Spanish fluency
- Customer service
- Problem solving
- Multitasking and organization
- Verbal and written communication
- Adaptability
Certification
- ALTA Language Services- Completed Medical Interpreter Training
Languages
Spanish
Native/ Bilingual
Timeline
Patient Relations Assistant
UK Healthcare
04.2022 - Current
Spanish Medical Interpreter
Pure Language Services
07.2021 - 11.2021
Sales Associate
Macys
10.2018 - Current
Elementary Education
Bluegrass Community And Technical College