Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Citlali Rosendo

Waxhaw,NC

Summary

Dedicated candidate with a proven track record at First Care Medical Clinic, excelling in time management and active listening. Recognized for enhancing patient satisfaction through effective communication and timely transportation. A reliable team player, great at problem-solving and maintaining high standards of service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Driver

First Care Medical Clinic
04.2025 - Current
  • Transported patients to and from appointments, ensuring timely arrivals and adherence to schedules.
  • Maintained vehicle cleanliness and functionality through regular inspections and servicing.
  • Assisted medical staff by providing immediate transportation for urgent patient needs.
  • Communicated effectively with patients, addressing concerns and ensuring comfort during transit.
  • Followed all relevant traffic laws and safety regulations.
  • Followed all safety protocols while driving to guarantee passenger safety at all times.
  • Adapted quickly to changing schedules, demonstrating flexibility in meeting patient transportation needs.
  • Collaborated with clinic personnel to optimize scheduling and routing of patient pickups and drop-offs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Trained in front desk and triage

Sales Associate

Ollies Bargain Outlet
04.2022 - 04.2025
  • Monitored product displays for quality and availability, ensuring optimal presentation.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved efficiency, organized checkout area for optimal workflow.

Cashier

Burlington
08.2021 - 06.2022
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Maintained clean and organized checkout area to ensure a welcoming environment.
  • Collaborated with team members to manage inventory and restock merchandise as needed.
  • Handled cash and credit transactions responsibly, adhering to company policies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to changing priorities in fast-paced retail environment while supporting team goals.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Diploma -

Monroe High School
Monroe, NC

Skills

  • Time management
  • Punctual and reliable
  • Active listening
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Driver

First Care Medical Clinic
04.2025 - Current

Sales Associate

Ollies Bargain Outlet
04.2022 - 04.2025

Cashier

Burlington
08.2021 - 06.2022

Diploma -

Monroe High School

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Citlali Rosendo