Satara Williams
Charlotte,NC
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
First Care Medical Clinic
04.2024 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- We documented vital signs and health history for patients in clinic and hospital environments.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in the office.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Collected and documented patient medical information such as blood pressure,weight, and glucose.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
Cashier
McDonald's
10.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Customer Service Representative
Idseal
01.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
Customer Service Cashier
Lowes Distribution Center
01.2019 - 12.2019
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Education
Med Certs
04.2024
High School Diploma -
Independence High School
Charlotte, NC07.2017
Skills
- Medical office administration
- Patient Flow Management
- HIPAA Compliance
- Injection administration
- Take vitals
- Medical Terminology
- Payment Collection
- Data Entry
Timeline
Medical Assistant
First Care Medical Clinic
04.2024 - 07.2024
Cashier
McDonald's
10.2022 - 02.2023
Customer Service Representative
Idseal
01.2020 - 07.2021
Customer Service Cashier
Lowes Distribution Center
01.2019 - 12.2019
Med Certs
High School Diploma -
Independence High School
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