Citlalli Lopez Segura
Carson City,NV
Summary
Driven individual with a proven track record at the Supreme Court of Nevada, excelling in workload and process documentation. Demonstrated ability to manage multiple projects, enhancing end-user support while fostering team unity. Known for fast learning and exceptional problem-solving skills, significantly improving operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Business Systems Analyst
Supreme Court Of Nevada
Carson City, NV
09.2022 - Current
- Promote professionalism within the job when interacting with courts.
- Following up with assigned tickets and following protocols.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Participated in multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Working as a team with other support specialist.
Coach Counselor
Rite of Passage
Minden, NV
07.2022 - 08.2024
- Followed all safety protocols and regulations regarding the company.
- Logged end of day behavior assessment for each troubled youth I was assigned to.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with troubled youth to encourage support and involvement in their overall growth.
Customer Service Representative
Paul Schat’s Bakery
Carson City, NV
11.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor’s - Criminal Justice Court
University of Nevada
Reno, NVMinor - Psychology
University Of Nevada, Reno
Reno, NVSkills
- Fast Learner
- Cross-Functional Collaboration
- Punctual
- Process Documentation
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Business Systems Analyst
Supreme Court Of Nevada
09.2022 - Current
Coach Counselor
Rite of Passage
07.2022 - 08.2024
Customer Service Representative
Paul Schat’s Bakery
11.2019 - 06.2022
Bachelor’s - Criminal Justice Court
University of Nevada
Minor - Psychology
University Of Nevada, Reno