Citlalli Mosqueda
Resorts world las vegas
Las Vegas,NV
2
Languages
1
Certification
6
years of professional experience
Motivated and detail-oriented professional seeking an entry-level IT support or help desk position, bringing experience in customer service, basic technology, troubleshooting, hardware resets system navigation and problem solving skilled in assisting users with technical issues, documenting information accurately, and resolving operational problems in fast-paced environments. Eager to apply strong communicational skills, technical aptitude, and a willingness to learn to support IT operations and grow within the technology field
Work History
Lobby ambassador/Hotel Front Desk Agent
3 Years 11 Months- Delivered high-volume guest and employee support, ensuring efficient front desk and lobby operations.
- Performed basic troubleshooting for workplace equipment and systems; restarted, reset, and reconnected hardware.
- Provided support to users to resolve common technology issues efficiently. with common technology issues, identify symptoms, follow established troubleshooting steps, and escalate unsolved problems
- Coordinate with multiple departments to communicate issues, track requests, and help restore normal operations quickly
- Answered guest questions about resort amenities, services, and property access.
- Streamlined check-in and check-out processes for guests, enhancing overall guest satisfaction.
Receptionist
2 Years 7 Months- Greeted clients, managed appointments and phone calls, collected insurance information, and maintained organized records to ensure smooth office operations.
- Utilized EMR systems and office technology for accurate data entry, record updates, and effective scheduling to support administrative functions.
- Assisted with basic office equipment and escalated technical or system issues to ensure minimal disruption in office productivity.
Call Center Representative
2 Months- Conducted structured calls and entered data accurately, adhering to detailed scripts and procedures to ensure compliance.
- Documented information clearly while navigating computer systems, ensuring data accuracy for effective customer service.
- Identified customer issues needing further support and communicated information for appropriate follow-up.
Customer Fulfillment Associate
7 Months- Processed shipments, handled inventory, and followed detailed procedures
- Troubleshot basic device and workflow issues using scanners and workplace technology, coordinating support.
- Maintained digital database to accurately record units and stock movement.
Retail Sales Associate
11 Months- Processed transactions, managed inventory levels, and supported daily store operations to enhance customer satisfaction.
- Managed point-of-sale systems to ensure accurate and timely payment processing, contributing to seamless customer transactions.
- Processed cash, card, and mobile payments at register.
- Maintained clean aisles, fitting rooms, and checkout areas.
Education
Skills
Resort software
Basic troubleshooting
Technology use
Customer service
Service recovery
Clear communication
Problem solving
Attention to detail
Organizational expertise
Scheduling flexibility
Adaptable nature
Team player mentality
Security awareness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Google IT certification - awaiting completion
Timeline
Lobby ambassador/Hotel Front Desk Agent
Resorts world las vegas
11.2022 - CurrentRead More
Call Center Representative
KGS Research
09.2022 - 11.2022Read More
Receptionist
Sunrise Adult Day Care
01.2022 - 08.2024Read More
Customer Fulfillment Associate
Amazon
07.2021 - 02.2022Read More
Retail Sales Associate
The love store
08.2020 - 07.2021Read More
Spring Valley High School
05.2020Read More