Jasmin Portillo
South Richmond Hill,New York
Summary
Highly capable Lobby Ambassador with background in managing front desk operations and providing excellent customer service. Strengths include effective communication, problem-solving skills, and ability to maintain a professional appearance at all times. Previous experience led to improved guest satisfaction and efficient handling of visitor inquiries.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Front Desk / Lobby Ambassador
Tishman Speyer
New York, NY
10.2023 - Current
- Greeted and assisted visitors, providing clear guidance and professional customer service.
- Managed incoming phone calls, transferring to appropriate departments.
- Monitored building access by verifying IDs, badges, and turnstile eligibility.
- Checked in visitors and coordinated confirmations with clients as needed.
- Performed routine floor walks to ensure safety, security, and badge functionality.
Front Desk Associate
The Ross Companies
New York, NY
03.2021 - 10.2023
- Provided accurate information regarding dining, transportation, and local attractions.
- Issued, activated, and disabled employee and visitor ID badges.
- Completed daily task reports and personnel logs for management review.
- Assisted guests and resolved inquiries promptly to maintain high satisfaction levels.
Front Desk / Guest Services
Hospital for Special Surgery
New York, NY
09.2019 - 03.2021
- Directed patients, visitors, and delivery personnel throughout the hospital.
- Escorted wheelchair patients safely to designated rooms and departments.
- Verified visitor IDs and ensured all personnel adhered to hospital entry protocols.
- Supported staff to maintain smooth workflow, patient flow, and overall hospital operations.
Education
Business Administration -
York College
Jamaica, NY11.2025
Pharmacy Technician Program -
City College of New York
New York, NY05-2025
High School Diploma - Health Sciences Track
Hillcrest High School
Jamaica, NY07-2017
Skills
- Excellent communication and teamwork
- Microsoft Word/Excel proficiency
- Professionalism
- Strong retention of medical and technical procedures
- Adaptability in fast-paced environments
- Career development
- Bilingual: English, Spanish
Certification
Certified Pharmacy Technician (CPT)
Timeline
Front Desk / Lobby Ambassador
Tishman Speyer
10.2023 - Current
Front Desk Associate
The Ross Companies
03.2021 - 10.2023
Front Desk / Guest Services
Hospital for Special Surgery
09.2019 - 03.2021
Business Administration -
York College
Pharmacy Technician Program -
City College of New York
High School Diploma - Health Sciences Track
Hillcrest High School