Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Citlalli Oceguera

Fort Worth,TX

Summary

Dynamic and detail-oriented professional with a proven track record at Pinstripes, taco diner and Chick-fil-A. Enhancing customer satisfaction through exceptional service and efficient multitasking. Excelled in roles requiring critical thinking and organizational skills, leading teams, and streamlining operations. Skilled in both customer service and computer proficiency, consistently delivering quality care and maintaining a welcoming environment. Fast learner who is willing to put in the work necessary to complete any task.

Overview

1
1
Certification

Work History

Hostess/ Receptionist

Pinstripes
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Cashier, Driver Through

Chick-fil-A
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier Team Lead

Taste of Asia
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Lead Busser

Taco Diner Restaurants
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.

Education

Science And Art Associates - Architecture

Tarrant County College
Fort Worth, TX

High School Diploma -

North Crowley High School
Fort Worth, TX
05.2018

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Detail-oriented
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Record keeping and organization
  • Supply room organization
  • Equipment organization
  • Inventory organization
  • Efficient workspace organization
  • Supply stocking and organization
  • Detail focused
  • Focused on consistent, quality care

Certification

Blood borne pathogens

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess/ Receptionist

Pinstripes

Cashier, Driver Through

Chick-fil-A

Cashier Team Lead

Taste of Asia

Lead Busser

Taco Diner Restaurants

Science And Art Associates - Architecture

Tarrant County College

High School Diploma -

North Crowley High School

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Citlalli Oceguera