Citlalli Prado
Los Angeles,CA
Summary
Driven professional with extensive experience in customer-facing roles, notably as a Waitress at Ojos Locos Sports Cantina, where I significantly increased sales through upselling. Skilled in cash handling and team collaboration, I excel in creating positive customer experiences and maintaining composure under pressure. Demonstrated ability to enhance service delivery and achieve notable customer satisfaction levels. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Waitress
Ojos Locos Sports Cantina
2023.12 - Current
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Sales Associate
Nordstrom
2022.05 - 2023.11
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
GUESS Factory
2021.11 - 2022.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Waitress
Ruby's Diner
2019.01 - 2021.07
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Excellent skills working POS system
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Bachelor of Arts - Journalism
California State University - Los Angeles
Los Angeles, CASkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Service prioritization
- Order Accuracy
- Complaint resolution
- Menu Memorization
- Tableside Service
- Cool Under Pressure
Timeline
Waitress
Ojos Locos Sports Cantina
2023.12 - Current
Sales Associate
Nordstrom
2022.05 - 2023.11
Sales Associate
GUESS Factory
2021.11 - 2022.03
Waitress
Ruby's Diner
2019.01 - 2021.07
Bachelor of Arts - Journalism
California State University - Los Angeles
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