Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Citlalli Sutter

Summary

To obtain an entry level position that utilizes my professional skills, education, and offers a challenging environment.

Overview

7
7
years of professional experience

Work History

Lead Patient Access Specialist

Ensemble
07.2021 - Current
  • Serve as the first line of contact for patient complaints and advocates to clinical care teams to improve the patient experience by communicating issues before grievances occur
  • Interpret data from patient feedback and identify trends, using findings to evaluate workflows to identify missed and duplicated data that may inadvertently impact the quality of care and delivery of patients' rights
  • Communicate and Adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion
  • Identify insurance and financial information, enter benefit data into system to support point of service collections including past due balances to assist with billing processes
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name
  • Meet monthly collection goals.
  • Spearheaded the implementation of a new Electronic Health Records system, resulting in better organization and accessibility of patient information.
  • Assisted patients with financial planning options for medical expenses, ensuring timely payments and reducing outstanding balances owed to the facility.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Deliver station

Amazon DN1
03.2019 - 01.2021
  • Learning ambassador, Label packages to their right locate in the warehouse, Put the packages in their right location, Fix the routes for the Amazon Flex, TDR Certified

Starbucks barista

Target
09.2019 - 03.2020
  • Greeting customers with a smile, Preparing the coffees and drinking for our customers, Prepping of openers

Sale Associates

Metro By T-Mobile
08.2018 - 03.2019
  • Greeting customers with a smile and famous catchphrase, Working with customers to get their right phones or plans, Make sure the customer is satisfied with their service, Helping the customers with their phones problems or anything, Execute anti-theft inventories, Having the store clean and organize

Summer Internship

Be The Match
06.2018 - 07.2018
  • Reaching out to places and finding locations to hold events, Contacting schools and hospitals to update information, Gathering people to register for bone marrow transplants, Gathering samples of bone marrow tissues from the people who register, Filing paperwork and organizing the paperwork into the appropriate section

Crew Member

Mcdonald's
02.2017 - 05.2018
  • Greeting customers with a smile, Taking accurate food orders, Preparing all of McDonald's food, Partnering with Managers to meet target goals, Restaurant Cleanliness, Ensuring items are well stocked

Education

Winton Wood High School
Cincinnati, Ohio
05.2018

Skills

  • Computer Skills
  • Organizational skills
  • Ability to multitask
  • Excellent Communication
  • Strong attention to detail
  • Critical thinking
  • Active listening
  • Ability to work independently and accurately for optimal performance
  • Close attention to detail
  • Ability to work independent and accurately
  • Able to work with many different groups of people regardless of their background
  • Able to speak spanish to communication with employees and customers
  • HIPAA Compliance
  • Adaptable to change
  • Team Management
  • Patient Registration
  • Insurance Verification
  • Customer Service
  • Multitasking and Organization
  • Team Collaboration
  • Registration and Admissions
  • Flexible Schedule
  • Payment Processing
  • Teamwork and Collaboration
  • Time Management

References

  • Miss Michelle - Manager McDonald's
  • Danielle Moore - Be The Match Repetitive
  • Beatriz - Manager Metro-By-T-Mobile

Timeline

Lead Patient Access Specialist

Ensemble
07.2021 - Current

Starbucks barista

Target
09.2019 - 03.2020

Deliver station

Amazon DN1
03.2019 - 01.2021

Sale Associates

Metro By T-Mobile
08.2018 - 03.2019

Summer Internship

Be The Match
06.2018 - 07.2018

Crew Member

Mcdonald's
02.2017 - 05.2018

Winton Wood High School

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Citlalli Sutter