Citlally Anahi Castillo
Hood River
Summary
My name is Citlally Castillo, preferably Anahi. I’m currently a shift lead with experience in fostering team collaboration and achieving objectives through compassionate leadership. I am very resourceful in balancing customer, company, and employee needs. I used to be a student athlete. I enjoy trying new things, and I love spending time outside.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Shift lead/Kitchen
Taco Bell
Hood River
01.2023 - Current
- Supervised team members to enhance operational efficiency during shifts.
- Maintained fast-paced environment, provided customer service, ensured food safety standards, assisted in training new employees, supported management in leading shifts, and completed orders using POS system.
- Trained new employees on procedures and customer service standards.
- Monitored inventory levels and replenished supplies to maintain stock availability.
Rental Technician
Mt Hood Meadows
Mt Hood
12.2025 - 04.2026
- Inspected and maintained rental equipment for optimal performance and safety.
- Assisted customers with selecting appropriate gear for their skiing or snowboarding needs.
- Demonstrated proper use of ski and snowboard equipment, enhancing customer understanding and safety.
- Conducted routine cleaning and servicing of rental gear to uphold quality standards.
- Managed inventory levels of rental equipment and ensured stock availability.
- Maintained organized workspace, efficiently assisted customers with boots and equipment setup.
- Guided guests through the facility, ensuring a positive experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on equipment handling and customer service procedures.
Crew
McDonalds
Hood River
07.2022 - 01.2023
- Expedited orders and processed customer transactions on POS systems, ensuring timely service and customer satisfaction.
- Prepared and assembled food items according to company standards, maintaining quality and consistency in food presentation.
- Operated kitchen equipment following safety and health regulations.
- Operated kitchen equipment following safety and health regulations, contributing to a safe and compliant work environment.
Cashier
Packers Orchard And Farm Place
Hood River
09.2021 - 04.2022
- Processed customer transactions and handled cash with accuracy.
- Maintained clean, organized checkout area to streamline transactions and improve customer flow.
- Delivered customer service, ensured stock availability and organization, and managed food items to enhance customer experience.
- Assisted customers in selecting fresh produce and farm products, promoting quality and freshness.
Education
Hood River Options Academy
Hood River, OR 09.2021 - 05.2026
Skills
- Food safety
- Employee training
- Leadership
- Efficient
- Punctual
- Team player
- Good work ethic
- Emotional intelligence
References
Gil Gutierrez 541-399-9468
Alice Terkelson 458-588-7555
Languages
- Spanish
- English
Timeline
Rental Technician
Mt Hood Meadows
12.2025 - 04.2026
Shift lead/Kitchen
Taco Bell
01.2023 - Current
Crew
McDonalds
07.2022 - 01.2023
Hood River Options Academy
09.2021 - 05.2026
Cashier
Packers Orchard And Farm Place
09.2021 - 04.2022