Citlaly Bocanegra
Woodstock,GA
Summary
Developed leadership and team management skills in a fast-paced sales environment, excelling in driving performance and meeting targets. Skilled in strategic planning and customer relationship management, ensuring client satisfaction and business growth. Looking to transition into new field; leveraging proven abilities to achieve success in diverse settings.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Sales Lead
Cole Haan
Woodstock, Georgia
11.2023 - 12.2025
- Led team in achieving sales targets through strategic product placements and customer engagement techniques.
- Trained new sales associates on customer service best practices and brand knowledge to enhance team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- I’m Provide positive first impressions to welcome existing, new, and potential customers.
- Trained, coached, and mentored new sales associates for maximum performance.
Host
Olive Garden Restaurant
Kennesaw, Georgia
08.2024 - 01.2025
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated guest flow during peak hours, reducing wait times and enhancing service.
- Assisted in training new hosts on daily operations and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Fast Food Worker
Dairy Queen Grill & Chill
Woodstock, GA
02.2022 - 01.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA 08.2024 - 01.2026
CET - EKG Technician
Kennesaw State University
Kennesaw, GA 10.2025 - 12.2025
Skills
- Patient care
- EKG monitoring
- Team collaboration
- Customer service
- Sales planning
- Time management
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
CET - EKG Technician
Kennesaw State University
10.2025 - 12.2025
Host
Olive Garden Restaurant
08.2024 - 01.2025
Bachelor of Science - Nursing
Kennesaw State University
08.2024 - 01.2026
Sales Lead
Cole Haan
11.2023 - 12.2025
Fast Food Worker
Dairy Queen Grill & Chill
02.2022 - 01.2023