Anna Alicea
Holyoke,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead
Journeys Kidz
08.2020 - Current
- Enhanced customer satisfaction with personalized follow-up strategies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales Manager
Journeys Kidz
05.2023 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Worked during high volumes handling and prioritizing multiple tasks
Education
Bachelor of Science - Nursing
Elms College
Chicopee, MA05.2026
High School Diploma -
Holyoke High School
Holyoke, MA05.2022
Skills
- Relationship selling
- Customer Retention
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
- Infection control standards
- Medication Administration
- Clinical judgment
- Direct Patient Care
- Privacy and confidentiality
- ADL Assistance
Certification
- CPR - BLS
Timeline
Sales Manager
Journeys Kidz
05.2023 - 01.2024
Sales Lead
Journeys Kidz
08.2020 - Current
Bachelor of Science - Nursing
Elms College
High School Diploma -
Holyoke High School