Leticia Garcia
Oroville,California
Summary
Dynamic Sales Lead with a proven track record at Kmart, Sears Holding, enhancing customer satisfaction and exceeding sales targets through expert relationship building and strategic sales planning. Skilled in cross-selling techniques and teamwork, consistently boosting revenue and team performance. Achieved notable sales growth, demonstrating exceptional communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Sales Lead
Kmart, Sears Holding
10.2018 - 04.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Food Server
McDonald's
04.2017 - 10.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Soup Kitchen Volunteer
St. Thomas Moore Escipotal Church
01.2016 - 09.2018
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Maintained clean, orderly work environment to meet food preparation codes.
- Assembled take-out bags to distribute to local homeless population.
- Ensured a safe and clean environment for both volunteers and clients by maintaining strict hygiene standards.
- Reset tables with tablecloths, napkins and silverware to prepare for food service.
- Provided compassionate support to clients, addressing their individual needs and concerns with empathy and understanding.
- Maximized operational efficiency by implementing best practices in food handling, storage, and waste management techniques.
- Sanitized tables, handed out cleansing wipes and reminded visitors to maintain social distancing at tables.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
IHSS Care Provider
Butte County, In Home Supportive Services
08.2015 - 10.2016
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted disabled clients to support independence and well-being.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Followed nutritional plans to prepare optimal meals.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
Respite Care Provider
Respite Private Home Care
08.2015 - 08.2016
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
- Improved respite care quality by developing and implementing individualized care plans.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Highschool Diploma -
Oroville Asult School
Oroville, CA06.2016
Skills
- Cross-selling techniques
- Sales Planning
- Lead Generation
- Upselling strategies
- Relationship selling
- Customer Retention
- Sales program creation
- Social selling
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Cash Handling
- Sales strategy
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead
Kmart, Sears Holding
10.2018 - 04.2020
Food Server
McDonald's
04.2017 - 10.2018
Soup Kitchen Volunteer
St. Thomas Moore Escipotal Church
01.2016 - 09.2018
IHSS Care Provider
Butte County, In Home Supportive Services
08.2015 - 10.2016
Respite Care Provider
Respite Private Home Care
08.2015 - 08.2016
Highschool Diploma -
Oroville Asult School
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