Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

Sky Ramos

Hyde Park,NY

Summary

With over a decade of experience, I’m a Client Support Technician dedicated to providing exceptional assistance to clients, focusing on their individual goals. My exceptional customer service skills enable me to communicate effectively across all departments. As a technologically sound professional, I thrive in both fast-paced and slow-paced environments. I’m committed to offering superior organizational and technical support, while also serving as a dedicated assistant to enhance consumer experiences.

Overview

10
10
years of professional experience

Work History

Sales Lead

Best Buy
Poughkeepsie, NY
09.2016 - Current
  • Maintained positive attitude despite any hurdles.
  • Consistently provided timely solutions through all known obstacles.
  • Assisted in providing calm environment under high stress situations.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Cultivated customer loyalty, promoted repeat customers and improved sales by 10%.

Technical Support Specialist

Spectrum Charter Communications
Middletown, NY
04.2019 - 11.2020
  • Organized and prioritized work to complete assignments efficiently.
  • Utilized effective planning skills to achieve effective company growth rates.
  • Worked with honesty and integrity.
  • Fluent in call center environments.
  • Fielded average of 50 inbound phone calls to deliver effective support and remotely resolve service issues.

Education

BBA - Business Administration

Strayer University
Virginia, MN
09.2026

Diploma -

Eldred Junior/Senior High School
Eldred, NY
08.2016

Skills

  • Cross-selling techniques
  • Sales planning
  • Upselling strategies
  • Customer retention
  • Objection handling
  • Closing techniques
  • Sales closing
  • Business development
Apple IOS SystemsGoogleCall CenterCustomer Service

Patient care

Multitasking abilities

Conflict resolution

Project Management

Order fulfillment

Technical Support

Retail store support

Meal Preparation

Cleaning

Interests

  • Technical Support

  • Customer Service

  • Retail

  • Healthcare

Personal Information

Title: Customer Service Technician

Timeline

Technical Support Specialist

Spectrum Charter Communications
04.2019 - 11.2020

Sales Lead

Best Buy
09.2016 - Current

Diploma -

Eldred Junior/Senior High School

BBA - Business Administration

Strayer University